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Questions?
CALL US
250-624-2111 or
Toll-free 1-888-622-6262
Our call centre is open:
- Mon to Fri – 8:30am to 6pm
VISIT US IN PRINCE RUPERT
248 3rd Avenue West
Prince Rupert, BC
Our storefront is open:
- Mon – 9am to 5pm
- Tue – 9am to 5pm
- Wed – 9:30am to 5pm
- Thu – 9am to 5pm
- Fri – 9am to 5pm
VISIT US IN TERRACE
2709 Kalum Street (South of Highway 16)
Terrace, BC
Our storefront is open:
- Mon to Fri – 10am to 4pm
EMAIL US
Customer Service Inquiries
citywest@cwct.ca
Business Telephone Inquiries
dispatch@cwct.ca
Internet Inquiries
internet@cwct.ca
Administration Inquiries
administration@cwct.ca


DELETE Emails Requesting Your Username and Password
What is Phishing?
Phishing is a type of deception designed to steal your identity. In phishing scams, scam artists try to get you to disclose valuable personal data – like username and passwords, by convincing you to provide it under false pretenses. Phishing uses e-mail messages that seem to come from legitimate businesses that one might have dealings with. These messages look authentic, usually with corporate logos and formats to ones that can be used for legitimate purposes.
Never respond to an email that requests your username or password. CityWest would never request such information by email.
If you receive any e-mail supposedly from us asking for this information, please DELETE.