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Questions?
CALL US
250-624-2111 or
Toll-free 1-800-442-8664
Our call centre is open:
- Mon to Fri – 8:30am to 5:30pm
VISIT US IN PRINCE RUPERT
248 3rd Avenue West
Prince Rupert, BC
Our storefront is open:
- Mon – 9am to 5pm
- Tue – 9am to 5pm
- Wed – 9:30am to 5pm
- Thu – 9am to 5pm
- Fri – 9am to 5pm
VISIT US IN TERRACE
2709 Kalum Street (South of Highway 16)
Terrace, BC
Our storefront is open:
- Mon to Fri – 10am to 4pm
EMAIL US
Customer Service Inquiries
citywest@cwct.ca
Business Telephone Inquiries
dispatch@cwct.ca
Internet Inquiries
internet@cwct.ca
Administration Inquiries
administration@cwct.ca
Proposed Internet Billing Changes
In November, we sent letters to our customers to point out that there are usage limits on our Internet plans, and that we planned to begin charging for over usage in March.
Since then we have decided to delay billing for over usage so that we can provide better information to our customers. CityWest customers will not be billed for any usage over their plan limits until further notice.
As we work towards this transition, we will be providing more information to our customers.
Please click here to see frequently asked questions from our customers regarding our proposed Internet billing changes.
Have your say!
We want to hear from our customers on this issue. Please direct all comments to ubbinfo@cwct.ca. We will respond to all comments submitted.