News

CityWest Announces $10 Million Fibre-to-the-Home Investment in Prince Rupert

Posted: May 30, 2017

PRINCE RUPERT – Inside CityWest’s flagship storefront today, CEO Chris Marett announced that a fibre-to-the-home build will begin later this year in Prince Rupert, representing a $10 million investment in the company’s biggest market.

“CityWest started in Prince Rupert, and with this investment, we’re showing that we’re committed to being a part of Prince Rupert’s future,” said Marett.

The build will be starting later this year, beginning on the eastern-most and western-most points in town. “When you’re doing a fibre over-build, you start from the outside of town, and work towards the centre,” said Bart Kuntz, Vice President, Outside Plant, who will be supervising the build. “Within a few years, we’ll have finished the build, which will improve our customers’ experience with us.”

This investment wouldn’t have been possible without the prior expansion that CityWest undertook in other markets. Over the last few years, it has built a strong fibre plant in Smithers, Hazelton, and Metlakatla, and earlier this year launched services in Houston. Over the last few months, the company has also invested over $1 million in a fibre build in downtown Terrace, and will soon be bring the same services to the Jackpine area. There are also pockets of Kitimat that receive fibre-to-the-home services.

“Those builds have been successful because of our amazing employees,” said Marett. “They’ve got the experience to undertake the build in Prince Rupert, and they know the most important thing for us is to exceed our customers’ expectations.  They’ll be able to carry over the lessons learned in our prior builds to improve the experience for Rupertites.”

The services CityWest offers after the build will be similar to what it offers its customers today – fast Internet speeds, lots of HD programming, and a reliable phone service. A fibre-to-the-home build gives the company flexibility to offer more services in the future, including faster Internet speeds and services related to the Internet of Things.

“We’re making the investment now, so we can prepare for the demand that will come in the future,” said Marett. “In order for our customers to continue getting a great experience from us, we need to invest in fibre-to-the-home.”

The investment will also mean great things for the residents and businesses of Prince Rupert, a fact acknowledged by Mayor Lee Brain. “It’s great to see a homegrown company reinvesting into our community,” he said. “Prince Rupert has already established itself as a key hub of global interconnectivity through our growing Port. This investment will advance our technological capacity, and make Prince Rupert that much more attractive as a place to live, work, and invest.”

I have dealt with CityWest on many levels, as I am computer technician. Anytime I phone for assistance, I am helped and spoken to in a very courteous manner. If I had to go into CityWest personally, I am always greeted nicely, and if there is a line up, someone opens up a kiosk to lessen the wait time. They seem to be always striving to make improvements to all the services they provide to Prince Rupert. CityWest has also helped with local group fundraisers, and have been involved with many community events. They carry on doing so with great community spirit. I believe that CityWest is a great model for a community oriented business, and an integral part of Prince Rupert.

David Costa
Prince Rupert

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