“We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!”
Terrace / Thornhill
CityWest Announces $10 Million Fibre-to-the-Home Investment in Prince Rupert
Posted: May 30, 2017
PRINCE RUPERT – Inside CityWest’s flagship storefront today, CEO Chris Marett announced that a fibre-to-the-home build will begin later this year in Prince Rupert, representing a $10 million investment in the company’s biggest market.
“CityWest started in Prince Rupert, and with this investment, we’re showing that we’re committed to being a part of Prince Rupert’s future,” said Marett.
The build will be starting later this year, beginning on the eastern-most and western-most points in town. “When you’re doing a fibre over-build, you start from the outside of town, and work towards the centre,” said Bart Kuntz, Vice President, Outside Plant, who will be supervising the build. “Within a few years, we’ll have finished the build, which will improve our customers’ experience with us.”
This investment wouldn’t have been possible without the prior expansion that CityWest undertook in other markets. Over the last few years, it has built a strong fibre plant in Smithers, Hazelton, and Metlakatla, and earlier this year launched services in Houston. Over the last few months, the company has also invested over $1 million in a fibre build in downtown Terrace, and will soon be bring the same services to the Jackpine area. There are also pockets of Kitimat that receive fibre-to-the-home services.
“Those builds have been successful because of our amazing employees,” said Marett. “They’ve got the experience to undertake the build in Prince Rupert, and they know the most important thing for us is to exceed our customers’ expectations. They’ll be able to carry over the lessons learned in our prior builds to improve the experience for Rupertites.”
The services CityWest offers after the build will be similar to what it offers its customers today – fast Internet speeds, lots of HD programming, and a reliable phone service. A fibre-to-the-home build gives the company flexibility to offer more services in the future, including faster Internet speeds and services related to the Internet of Things.
“We’re making the investment now, so we can prepare for the demand that will come in the future,” said Marett. “In order for our customers to continue getting a great experience from us, we need to invest in fibre-to-the-home.”
The investment will also mean great things for the residents and businesses of Prince Rupert, a fact acknowledged by Mayor Lee Brain. “It’s great to see a homegrown company reinvesting into our community,” he said. “Prince Rupert has already established itself as a key hub of global interconnectivity through our growing Port. This investment will advance our technological capacity, and make Prince Rupert that much more attractive as a place to live, work, and invest.”
Refer a Friend
Refer a friend to subscribe to one or more of our services and receive a $100 credit on your bill! It's our way of saying thank you for sharing the benefits of our services with your friends and family.
- CityWest to Launch Services in Northern BC with help of Federal Government
July 13, 2017
- CityWest Officially Launches Expansion of Fibre-Based Services in Downtown Terrace and Jackpine
July 07, 2017
- CityWest to Launch New Onscreen Guide for Digital TV Subscribers
July 04, 2017
Community Channel 10
We bring you locally produced content. Use this as your platform to share community events, photos and videos.