“After moving from the Lower Mainland to Prince Rupert, I have witnessed a progressive and remarkable improvement in service quality from CityWest. Internet speeds and packages offered continue to impress me, and the increases in bandwidth offered in this small corner of the province now allow me to proudly say that I receive better, more reliable, and faster service than I did while living in the Lower Mainland. The efforts CityWest have made to achieve this do not go unnoticed.”
CityWest Extends Opening Hours In Prince Rupert
Posted: June 29, 2017
PRINCE RUPERT – Effective June 29, CityWest will be extending its storefront hours in Prince Rupert for one night a week.
Going forward, the storefront at 248 3rd Ave. West will be open until 7 p.m. each Thursday.
“We’re doing this to improve the experience for our customers, who have found it harder to come in during regular hours,” said Tina Lussier, VP of Customer Service. “From what we’ve heard, this may be due to an increase in shift work in our communities, and we’re more than happy to try it make it easier for our customers to get in touch with us.”
CityWest will also be extending its call-centre hours on Thursday until 7 p.m. The company currently provides 24-hour technical support, and now customers can call in with inquiries on installing or changing services, and checking the status of their bill.
CityWest is also exploring options on extending its storefront hours until 7 p.m. at its store in Terrace, located at 2709 Kalum Street.
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