CityWest to Launch New Onscreen Guide for Digital TV Subscribers

Posted: July 04, 2017

CityWest is excited to announce a new onscreen guide is coming for its digital TV customers in Prince Rupert, Terrace, Kitimat, and Port Edward.

“Featuring a beautiful, sleek HD interface, the fresh and modern look will look stunning on our customers’ TVs,” said Chris Armstrong, Director of Marketing at CityWest. “And because it’s just as intuitive as the old guide, our customers will continue to get a great experience using CityWest TV.”

When the onscreen guide is upgraded, CityWest will need to make some changes to its internal network. This means customers will have limited access to their digital TV services on the following dates and times:

  • Prince Rupert & Port Edward: July 17 from 2-5 a.m.
  • Terrace & Kitimat: July 24 from 2-5 a.m.

Once the upgrade is complete, CityWest customers will be able to experience some great new features with the new onscreen guide:

  • The time grid will show 2.5 hours into the future, rather than the current 1.5 hours
  • Customers will see 7 channels at once, rather than 5
  • The search function will now allow customers to find titles, actors, and keywords in both regular programming and video-on-demand.

“We’ve had the current digital TV guide for almost 10 years now, and it’s time to change it to a more modern aesthetic,” said Armstrong. “We’re confident this new look will provide our customers with a great experience as they watch their favourite programming.”

To learn more about the new guide click here.

CityWest offers great customer service at an affordable price.In today’s growing world, it’s a rare find to get such great personalized customer service from a company who is truly there when you need them. As an international author who depends on the internet, cable television, and phone service for doing business, or, for just that family phone call, CityWest does it all, and they do it with a smile.

Ronnie Ray Jenkins, International Author
Prince Rupert

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“CityWest provided enhanced service right at the time of install - their salespeople and technicians were professional and quick, and...” read more »
Carman Hendry, Northwest Regional Airport, Terrace / Thornhill

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