News

CityWest Warns Public About Email Scams

Posted: February 07, 2017

We have been alerted by our customers about fraudulent e-mails being sent from a "@citywest.ca" domain. These are not legitimate and CityWest does not use this domain for its employee accounts. All CityWest employee and business e-mail accounts use the "@cwct.ca" domain.

The fraudulent e-mails being sent to our customers have ranged from termination of an account holder's services to a customer survey. These are scams meant to collect the personal information of CityWest customers. Please ignore and delete these e-mails, or any popups asking you to take a CityWest customer survey.

We are working to put a stop to these fraudulent e-mails. If you have any questions or concerns call us at 1-800-442-8664.

Below is an example of a fraudulent termination request. 

We’re a happy customer of CityWest because the service is local – that’s the big thing. When you call, you talk to a local person, and you’re not waiting for days for them to get back to you. And when you support local suppliers, your community stays prosperous.

Ian Munson, Bear Creek Contracting
Terrace / Thornhill

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