News

CityWest Warns Public About Email Scams

Posted: February 07, 2017

We have been alerted by our customers about fraudulent e-mails being sent from a "@citywest.ca" domain. These are not legitimate and CityWest does not use this domain for its employee accounts. All CityWest employee and business e-mail accounts use the "@cwct.ca" domain.

The fraudulent e-mails being sent to our customers have ranged from termination of an account holder's services to a customer survey. These are scams meant to collect the personal information of CityWest customers. Please ignore and delete these e-mails, or any popups asking you to take a CityWest customer survey.

We are working to put a stop to these fraudulent e-mails. If you have any questions or concerns call us at 1-800-442-8664.

Below is an example of a fraudulent termination request. 

My wife and I have lived in five different homes in Rupert over the years, and every single installation was handled in a very efficient and expedient fashion and it was always done by someone that we knew as a fellow Rupertite. The installation always took place on the day that we moved into the house and we continued to be very impressed by that consistent level of service. On occasion, there have been times when power interruptions and storms have caused some problems; but it has always been evident to me that my fellow Rupertites who are the employees of CityWest have our best interests in heart as far as getting the service back on line and functioning as soon as is possible

Doug Kydd
Prince Rupert

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