News

CityWest Warns Public About Email Scams

Posted: February 07, 2017

We have been alerted by our customers about fraudulent e-mails being sent from a "@citywest.ca" domain. These are not legitimate and CityWest does not use this domain for its employee accounts. All CityWest employee and business e-mail accounts use the "@cwct.ca" domain.

The fraudulent e-mails being sent to our customers have ranged from termination of an account holder's services to a customer survey. These are scams meant to collect the personal information of CityWest customers. Please ignore and delete these e-mails, or any popups asking you to take a CityWest customer survey.

We are working to put a stop to these fraudulent e-mails. If you have any questions or concerns call us at 1-800-442-8664.

Below is an example of a fraudulent termination request. 

We've been a CityWest customer for over 25 years, and there are a lot of reasons why we've stayed with them so long. Not only does CityWest have a range of great products, but they're also deeply invested in the North by employing local people and sponsoring non-profit organizations. We're proud to support a company that supports our communities so well, and we're looking forward to another 25 years.

Glenn Saunders, Cow Bay Gift Galley & Skeena Landing
Terrace / Thornhill

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