CityWest Warns Public About Phone Scams

Posted: October 02, 2017

We have been alerted by our customers about fraudulent calls coming from scammers posing as CityWest representatives.

The fraudulent calls have been to customers promoting a “free offer” or "certificates for air fare" quickly followed by asking for the customer’s personal information including full name, date of birth, and social insurance number. These are scams mean to collect the personal information of CityWest customers.

CityWest representatives will never ask for the a customer’s social insurance number when calling them directly. In some cases a CityWest representatives may ask a customer for their date of birth, such as adding a service or contract to the account. However, our representatives will only ask for this information after the customer requests a change to their services.

Additionally any online ads asking users to participate in an "anonymous survey" are not legitimate or affiliated with CityWest.

If you have received any e-mails from someone posing as a CityWest employee offering a prize please click here.

If you have any questions or concerns call us at 1-800-442-8664.

We consider CityWest to be a local leader in innovation for Internet and data services, but more importantly, we value their responsive, knowledgeable and articulate approach to customer service. Having CityWest in our community means we have local experts supporting our network, allowing us to focus on the business of running a fast-growing port complex.

Tim Dressel, IT Manager, Port of Prince Rupert
Prince Rupert

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“We switched telephone and internet providers to CityWest about 5 years ago. As with any new system there were a few...” read more »
Bryan Gascon, Canadian Tire, Terrace / Thornhill

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