What is 10-4 Service?

10-4 lets you use your cell phone (Sanyo PRO-700 or Sanyo PRO-200) as a walkie-talkie. It's designed for quick conversations. With this service, users can contact other 10-4 subscribers one-on-one or have group conversations with up to 5 other people. All with the push of a button.

Convenient
When there's no time for chit-chat, use 10-4 to give a quick update.

Nationwide coverage
Enjoy cross-Canada coverage on our 1X network, and within Sprint coverage areas in the United States. No long distance charges!

Cost
10-4 service is $15 per month for unlimited usage, and additional users on the same account are $10. There are no long distance charges for 10-4 calls across Canada! To subscribe to 10-4 service, please contact Customer Service.

What do you need to get started?

• 10-4-capable cell phone 
• Subscription to 10-4 service
• Other 10-4 subscribers to talk to

Once you're a 10-4 subscriber with a phone and rate plan, all you need is to set up your service (see instructions below) and find some good buddies to talk to.

Setting up your 10-4 Service:
1. Press the MENU/OK key.
2. Scroll to Settings and press the MENU/OK key.
3. Scroll to 10-4 and press the MENU/OK key.
4. Select Enable/Disable by pressing the MENU/OK key.
5. Highlight Enable and press the MENU/OK key.
6. Launch Mobile Browser to complete 10-4 registration. Here's how you do it:

• Press the MENU/OK key.
• Scroll to Web and press the MENU/OK key.
• Select your language preference and press MENU/OK (if it's your first time launching the Web).

7. Once the browser Main Menu has loaded, press END to disconnect from the browser. (Phone may display "Preparing, please wait." Allow phone to complete this step and then it'll return to the idle/standby screen.)
8. Press the left soft key to enter the 10-4 mode.

Setting up your phone:
Now you can choose to create and manage your contact list from your phone.
1. Press the 10-4 button on the side of your phone.
2. From the Personal List screen, scroll down to New Contact and press Menu/OK.
3. Enter the name.
4. Click Menu/OK.
5. Scroll down under Number and click Menu/OK.
6. Enter the 10-digit number and press Menu/OK.
7. Press the left soft key to save your entry. You should see this contact in your Personal List.
8. Once you're set up and you've created your contact and/or group lists, push the 10-4 button on the side of your phone to see your contact list.
9. Scroll through the list and select the person or group you'd like to reach by pressing the button again.
Press and hold the button and begin speaking... it's that easy to talk 10-4.

HOW DO I ...

Make a call
1. Press the 10-4 button on the side of the phone.
2. Scroll to the desired 10-4 contact.
3. Press and hold the 10-4 button to initiate the call. Wait for the confirmation tone. Your cell phone will read "You have the floor," which means you're able to talk. Start speaking, and release the button when you're finished.

Receive a call
1. You'll hear a tone when you receive a call. The name and 10-4 number of the person contacting you will appear on your screen.
2. After the person's done speaking, your cell phone will read "The floor is open." You can now talk.
3. Press and hold the 10-4 button, wait for the tone and then begin speaking. Release the button when you're finished.

Add a new contact to my Personal List
1. Press the 10-4 button.
2. From the Personal List screen, scroll down to New Contact and press Menu/OK.
3. Enter the name.
4. Press Menu/OK.
5. Scroll down under Number to and click Menu/OK.
6. Enter the 10-digit number and press Menu/OK.
7. Press the left soft key to save your entry. Now you should see the new contact in your Personal List.

Delete a contact from my Personal List
From your phone:
1. Press the 10-4 button on the side of the phone.
2. Scroll to the desired 10-4 contact.
3. Choose Options, and then scroll to Erase and confirm your decision.

Create a Group
A Group provides a quick way for you to make a "one-to-many" call to all other members of a Group. Each Group may contain between 2 and 6 members, including you.

1. Press the 10-4 button and then press the Go To button (left soft key)
2. Scroll down and select Menu/OK on Personal Group (GRP).
3. Scroll down and click Menu/OK on New Group.
4. Enter your Group Name.
5. Click the left soft key (OK). Then click it again (Next).
6. Click the Menu/OK button to add new members (the same as you would a personal contact).

Make a Group Call
To make a Group Call, you must first "establish" your Group Lists.
Group Calls work very much like one-on-one calls. Instead of selecting an individual contact from the Contact List, you select the Group Name. A Group Call is limited to you and 5 contacts, for a total of 6 people on the call.
1. Press the 10-4 button (left soft key on the keypad) or the 10-4 button on the side of the phone.
2. Scroll to the desired Group.
3. Press and hold the 10-4 button on the side of the phone to initiate the call.
4. Start talking after you hear the 10-4 tone.

Use the Microphone and Loudspeaker
Microphone
The microphone is located at the bottom of the phone and is very sensitive. It's best to keep the microphone 10-12 inches away from your mouth. If you're too close to the microphone, your voice will be garbled.
Loudspeaker
10-4 has a loudspeaker setting. By default, the loudspeaker is "on," broadcasting your incoming 10-4 calls.
When you set your phone to vibrate or turn the ringer off, the incoming call tone will be silenced and any voice communication will be broadcast through the earpiece. You can also hit the SPEAKER button on an incoming 10-4 call for the same effect.
To turn the loudspeaker off:
1. Go to Options from the 10-4 menu (right soft key).
2. Go to Settings and select Loudspeaker.
3. Scroll to Off and press Menu/OK.

Frequently Asked Questions

Question: How many entries can be sent and/or stored on my 10-4 phone?
Answer: Up to 200 business and 200 personal entries can be stored on your 10-4 phone.

Question: What happens if I'm on a 10-4 call and someone tries to reach me with a regular phone call?
Answer: If you're on a 10-4 call, incoming voice calls will not ring through. The caller will go directly to your voicemail if you subscribe to this service.

Question: Can I silence the speakerphone?
Answer: Yes. By default, when you receive an incoming 10-4 call, the caller's voice will be broadcast over the speakerphone. To maintain more privacy, you can set your mobile phone on vibrate or turn off the ringer. This will silence the incoming call, and broadcast through the earpiece. To turn the loudspeaker off:
1. Go to Options from the 10-4 menu (right soft key).
2. Go to Settings and select Loudspeaker.
3. Scroll to Off and press Menu/OK

Question: What happens if I miss a 10-4 call?
Answer: If you miss a 10-4 call, you'll receive a Missed Call Notification that will lead you to the Missed Call Log where you can see who called and when. From the Missed Call Log, you can easily return the call by pressing the 10-4 button.

Question: What happens if I'm using my phone and someone 10-4s me?
Answer: If you're on a regular voice call or using the Mobile Browser, incoming 10-4 calls will not ring through.