If your computer won't connect to the Internet, here are some suggestions:

• Reboot your computer! Click on Start>Restart Computer and let your computer reset itself. Sometimes this is all it needs! You should also power off your modem and router if you are using one. Leave equipment unplugged for a moment and then plug it back in. Let it retrain, and try again. If you have no lights check that the power supply is working. If your ADSL light is flashing and you just picked up your modem we may not have connected you yet!
• Make sure the telephone line from your ADSL modem is plugged directly into an active wall jack or the split DSL/Phone jack supplied with your modem. DO NOT plug the telephone line from your modem into a noise reduction filter or a regular double jack.
• If you are using XP make sure that your Network card is enabled. Go to Start>Settings>Control Panel>Network and Internet Connections, check to see that the Icon that relates to your Network card shows as enabled. If it is disabled, double click on the Icon to enable it.
• If you are using any Windows program apart from XP, check that you have Client for Microsoft Networks as your Primary Network Log On. To do this click on Start>Settings>Control Panel>Network. When the Network window is open, check to make sure you have Client for Microsoft Networks in the Primary Network Logon window. If it is not there, click on the down arrow in the box and select it. Click on OK and your computer will want to restart. When you restart try to connect again. If you do not have the Client it has to be added, you may want to call CityWest Internet for help doing that. If you are using XP you also need the Network Client. Go to Start>Settings>Control Panel>Network and Internet Connections. Right click either your LAN or PPP0E Icon and left click on Properties. Make sure you have a check mark by Client for Microsoft Networks, if not add one and Click on OK.
• Have you just installed new software or hardware into your computer? If yes, uninstall it and try to connect to the Internet. If you can connect again, you may have a conflict with that new piece of equipment; call your computer dealer for help.
• If you get an Illegal Operation message reinstall the program that gives you the message. This means that the program files have possibly become corrupt and need to be reinstalled in order to work properly.

If none of these suggestions help, call CityWest Internet services at 624-2111, and follow the prompts for technical support. Please leave a message including your phone number, brief description of the problem and what you have already done to troubleshoot.