smithers telkwa
Personal Internet
Questions?
CALL US
250-624-2111 or
Toll-free 1-888-622-6262
Our call centre is open:
- Mon to Fri – 8:30am to 6pm
VISIT US IN PRINCE RUPERT
248 3rd Avenue West
Prince Rupert, BC
Our storefront is open:
- Mon – 9am to 5pm
- Tue – 9am to 5pm
- Wed – 9:30am to 5pm
- Thu – 9am to 5pm
- Fri – 9am to 5pm
VISIT US IN TERRACE
2709 Kalum Street (South of Highway 16)
Terrace, BC
Our storefront is open:
- Mon to Fri – 10am to 4pm
EMAIL US
Customer Service Inquiries
citywest@cwct.ca
Business Telephone Inquiries
dispatch@cwct.ca
Internet Inquiries
internet@cwct.ca
Administration Inquiries
administration@cwct.ca


Smithers - High Speed Internet Plans
Please note: Speeds on the Internet fluctuate and are affected by the amount of traffic on a given website, on the amount of RAM and available memory on your computer, and other conditions beyond our control. Maximum data rates are provided to compare throughput in various Internet plans and in no way represent a guarantee that such speeds will be available to a customer's home.
Cable Internet
Name of Plan
Light Cable Internet
High Speed Cable Internet
Monthly fee for customers with cable TV
$24.95*
$34.95*
Monthly fee for customers without cable TV
$34.95*
$44.95*
Maximum data rates
128 kbps upstream & downstream
512 kbps upstream and 5 mbps downstream
Emails
1
3
Extra emails
n/a
$2 email
Web space
None
5 mb
($10/extra 15 mb)
IP Addresses
1 dynamic
1 dynamic
Domain Hosting
n/a
Yes - $15/month
Data Traffic Limits
40 gb/month
75 gb/month
Rates for additional data transferred
$2/gb
$2/gb
*Price includes modem rental. All high speed Internet services require a Network Interface card installed in your computer.
Installation is $79.95, but currently we have a promotion where the installation is FREE and you will save $15 per month for the first six months of your subscription!
Why Get CityWest Cable Internet?
CityWest Cable Internet offers more bandwidth than other high-speed services, and hundreds of times more bandwidth than a dial-up service. More bandwidth means that your speeds are consistently fast. Speed and value are the two best reasons to get Cable Internet, but here are a few more:
If you would like to subscribe or change your plan, please call 1-800-442-8664 and press 2 for technical assistance.