Telephone

New local exchange

CityWest is now a phone provider in select areas of Smithers.

As a phone provider, we applied through the CRTC to become a Competitive Local Exchange Carrier (CLEC) in the community of Smithers. This means there is now a new phone number range for our Smithers customers: 778-640-XXXX. This phone number range now overlays the following calling exchanges:

            250-847-XXXX
            250-876-XXXX
            250-877-XXXX

In other words, any calls made with any of the above numbers to or from the 778-640 range will now be treated as a local call. For more information on our phone product, including how you can keep your phone number if you switch from another provider, click here.

We also encourage any businesses with an in-house Private Branch Exchange (PBX) system within the exchanges listed above to include 778-640 as a local number.

If you have any questions about this, please email citywest@cwct.ca

Available in:

We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!

Jeremy McBride
Terrace / Thornhill

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