Telephone

Phone Service Smithers / Telkwa

CityWest Telephone service is reliable and affordable. For stand-alone pricing please contact us. CityWest customers always get thier best value by bundling CityWest Telephone with other CityWest products. 

Our home telephone service includes:

  • Unlimited local calling
  • Portability - you can keep your phone number if you're switching services from another provider to CityWest
  • 911 Emergency Services
  • 24-hour local operator services
  • 411 Directory Assistance for residential, business and government listed phone numbers (charges apply)
  • 611 Repair Service
  • Free call blocking
  • Telephone Directory white page listing

Click here to see the user manual for home phone in Terrace, Kitimat, Port Edward, Hazelton, and Smithers.

If in Prince Rupert, please view your instructions here.


​CityWest offers telephone services tailored for your business. From simple answers to more complex solutions, we'll help your business stay connected.

Would you like to discuss your business needs and rates with a Business Representative?

In Prince Rupert - Call 250-627-0941 or email dispatch@cwct.ca.

In Port Edward, Terrace, Kitimat, Hazelton, and Smithers - Call 1-800-442-8664 or email BusinessServices@cwct.ca

Your business telephone service includes:

  • Unlimited local calling
  • Portability - you can keep your phone number if you're switching services from another provider to CityWest
  • 911 Emergency Services
  • 24-hour local operator services
  • 411 Directory Assistance for residential, business and government listed phone numbers (charges apply)
  • 611 Priority Repair Service
  • Telephone Directory white page listing and yellow page listing

Interested in bundling up your Business Phone service with Internet/and or Digital Cable TV?  We offer great savings on Business Bundles.

Click here to see the user manual for home phone in Terrace, Kitimat, Port Edward, Hazelton and Smithers.

If in Prince Rupert, please view your instructions here.

I'm on a very limited budget. My one real luxury is my Internet so I can do my genealogical research online. I signed up for CityWest's TV/Phone/Internet package because it saved me significant money. My Internet wasn't very reliable at first, due mostly to my own ignorance of the Internet and Wifi technology. CityWest was very helpful and at all times friendly and courteous - plus they very graciously gave me a (generous) credit to make up for the delay in service. It's so refreshing to have a company that cares about service and your happiness, and goes that extra mile. As a result they get a loyal customer who recommends them to everyone.

Peter Randrup
Smithers / Telkwa

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