Telephone

Payment Options

In Person
Pay in person at CityWest in Prince Rupert (246 3rd Ave W), Terrace (2709 Kalum St) or Smithers (3767 2nd Ave).  If the office is closed, please drop off in the mail slot.

Pay With Your Visa or Mastercard (My Account)
You can pay via our website. You will need a password to access this service - please call us at 1-800-442-8664 or 250-624-2111 (if you live in Prince Rupert) to arrange for your password. Or visit one of our offices in Prince Rupert, Terrace or Smithers.

Pre-Authorized Payments
Want to make your life easier? Complete a preauthorized payment form from CityWest (or drop by or call us at 1-800-442-8664 and we will mail you one) and your payments will automatically be deducted from your bank account or credit card every month. You'll receive an invoice for your records, but you won't have to remember to pay your bill. Payments are withdrawn on the 25th of each month. If the 25th falls on a weekend or holiday, your payment will be processed on the previous or next business day.

By Mail
CityWest Cable & Telephone
248 3rd Ave West
Prince Rupert, BC  V8J 1L1

Please make your cheque payable to "CityWest Cable and Telephone" and reference your CityWest account number. If we have not received the cheque by the last day of the month, late charges will apply.

Internet /Telephone Banking
Arrange through your financial institution to pay your phone bill by telephone or by the Internet. The vendor to choose is CityWest Cable & Telephone or CityWest Telephone depending on your bank.
Important Note: When you pay at the bank, to avoid late charges, please allow 5 business days for processing. CityWest does not automatically receive your payment from the bank when the payment is made.
 

I'm on a very limited budget. My one real luxury is my Internet so I can do my genealogical research online. I signed up for CityWest's TV/Phone/Internet package because it saved me significant money. My Internet wasn't very reliable at first, due mostly to my own ignorance of the Internet and Wifi technology. CityWest was very helpful and at all times friendly and courteous - plus they very graciously gave me a (generous) credit to make up for the delay in service. It's so refreshing to have a company that cares about service and your happiness, and goes that extra mile. As a result they get a loyal customer who recommends them to everyone.

Peter Randrup
Smithers / Telkwa

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