Testimonials

A big thank you to CityWest for their support and service last week to troubleshoot both cable/pvr and internet issues. On the phone, support staff were friendly, knowledgeable, patient and helpful. Service was prompt, both with call backs and house calls...and I felt that each staff member went above and beyond to provide excellent service. It is obvious that friendly service and customer satisfaction are priorities at CityWest - at the counter, on the phone and in my home. I am a loyal customer because they care.

Marianne Wick
Prince Rupert

I'm on a very limited budget. My one real luxury is my Internet so I can do my genealogical research online. I signed up for CityWest's TV/Phone/Internet package because it saved me significant money. My Internet wasn't very reliable at first, due mostly to my own ignorance of the Internet and Wifi technology. CityWest was very helpful and at all times friendly and courteous - plus they very graciously gave me a (generous) credit to make up for the delay in service. It's so refreshing to have a company that cares about service and your happiness, and goes that extra mile. As a result they get a loyal customer who recommends them to everyone.

Peter Randrup
Smithers / Telkwa

We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!

Jeremy McBride
Terrace / Thornhill

Centennial Christian School would like to thank CityWest for providing Internet access for 2016 BC Provincial Boys A Volleyball Championships Nov 24-26, 2016 hosted in Terrace, BC! The event took place at two separate venues with 12 teams coming from all over the province. Players, coaches and fans appreciated the wireless access. The network worked flawlessly, with over 450 wireless devices and 190G of data usage over the three day event. Thank you for your great technical service and support for the event!

Andrew Nutma
Terrace / Thornhill

We switched to CityWest several years ago because it was about half price for commercial phone and Internet compared to our other provider. We had a few issues at the beginning and they were resolved immediately. We have not had any issues since. We are a local company like CityWest and we like dealing with local people.

Doug Johnson, Big River Distributors Ltd.
Terrace / Thornhill

On behalf of our Syrian Refugee family, we are so grateful for your partnership to help them adjust to life in Canada! The family’s first outing upon entering Canada was the Terrace public library. Why? To get internet access for an emotional internet call back to family in Turkey and Syria. They can now regularly communicate with family from their new home and they are using TV to learn English (hopefully not Mork and Mindy reruns). They also have a taste of home through some of the available stations. Again, many thanks for your donation and support!

Joel Ringma, Pastor, Terrace Christian Reformed Church
Terrace / Thornhill

CityWest provided enhanced service right at the time of install - their salespeople and technicians were professional and quick, and they made it very easy for us to transition away from our existing network. It seems like CityWest knows how important it is for a local airport to have reliable services and a great experience for our customers, whether they're operating a business in our terminal, or whether they're getting ready to board a plane.

Carman Hendry, Northwest Regional Airport
Terrace / Thornhill

I really liked when CityWest doubled my Internet speed this summer, and didn’t increase my price. No big promotion, no big deal, just a local company working hard at improving service and keeping their customers happy. And treating all their customers equally.

Cindy Brown
Terrace / Thornhill

We would like to thank City West for the outstanding service by providing an additional channel to the network in such short notice. When they realized the channel that was carrying the Canucks game on Tuesday was missing, they added it before game time. Thank you for the outstanding commitment to customer service.

Clay and Betty
Smithers / Telkwa

You can tell that the people who work at CityWest are proud of their company. From the technicians to the salespeople, they dedicate themselves to making sure the job's done right, and they're very accessible in case we ever need to contact them.

Tyson & Christine Hull, Mumford’s Beerhouse & Grill
Terrace / Thornhill

Kudos to CityWest for the services they provide to our seniors and people with disabilities in Kitimat Our Society runs an assisted living facility and an independent living facility. CityWest offers bulk packages to our tenants at a lower rate. This helps us provide lower cost services to people who need help the most in our community. Thanks to CityWest for the bulk packages that you provide and helping us keep our seniors happy!

Lucy Borges, Delta King Place Housing Society & Kiwanis Senior Citizens Housing Society
Kitimat

I sincerely appreciate your technician for taking the time on the long weekend to provide assistance and make the house call to my folks. They were so happy to have the TV working again and my Dad was very impressed with the service the tech provided Saturday morning. My confidence in CityWest has been restored, and I would not hesitate to recommend the services of CityWest. I cannot state enough times my sincerest appreciation for the "over the top" service he provided my parents this weekend.

Trish Parsons
Kitimat

I have dealt with CityWest on many levels, as I am computer technician. Anytime I phone for assistance, I am helped and spoken to in a very courteous manner. If I had to go into CityWest personally, I am always greeted nicely, and if there is a line up, someone opens up a kiosk to lessen the wait time. They seem to be always striving to make improvements to all the services they provide to Prince Rupert. CityWest has also helped with local group fundraisers, and have been involved with many community events. They carry on doing so with great community spirit. I believe that CityWest is a great model for a community oriented business, and an integral part of Prince Rupert.

David Costa
Prince Rupert

We switched telephone and internet providers to CityWest about 5 years ago. As with any new system there were a few bugs to work out. I mention this because of the dedication of the entire organization in getting the system right! Today I would tell you that I am very happy with the quality and dependability of the network. I believe one of CityWest's greatest competitive advantages is their people. From our account rep to the people working the front desk at their office, everyone is approachable and ready and willing to help.

Bryan Gascon, Canadian Tire
Terrace / Thornhill

Prince Rupert Minor Hockey Association is extremely grateful for the ongoing support CityWest has provided over the years. Our organization wouldn’t succeed if it wasn’t for the generosity of the business community and as such, children in Prince Rupert have benefited from CityWest’s corporate citizenship.

Bruce Watkinson, Prince Rupert Minor Hockey Association
Prince Rupert

We’re a happy customer of CityWest because the service is local – that’s the big thing. When you call, you talk to a local person, and you’re not waiting for days for them to get back to you. And when you support local suppliers, your community stays prosperous.

Ian Munson, Bear Creek Contracting
Terrace / Thornhill

We consider CityWest to be a local leader in innovation for Internet and data services, but more importantly, we value their responsive, knowledgeable and articulate approach to customer service. Having CityWest in our community means we have local experts supporting our network, allowing us to focus on the business of running a fast-growing port complex.

Tim Dressel, IT Manager, Port of Prince Rupert
Prince Rupert

As a life-long resident of Prince Rupert, I appreciate CityWest's hometown customer service and face-to-face accessibility. In the fast-paced world of technology, this is something not to be taken for granted, and CityWest should be proud!

Tanya Ostrom
Prince Rupert

My wife and I have lived in five different homes in Rupert over the years, and every single installation was handled in a very efficient and expedient fashion and it was always done by someone that we knew as a fellow Rupertite. The installation always took place on the day that we moved into the house and we continued to be very impressed by that consistent level of service. On occasion, there have been times when power interruptions and storms have caused some problems; but it has always been evident to me that my fellow Rupertites who are the employees of CityWest have our best interests in heart as far as getting the service back on line and functioning as soon as is possible

Doug Kydd
Prince Rupert

CityWest provides our students and staff with fast, robust, and reliable Internet connectivity that allows our students to successfully participate in online learning experiences. We are experiencing tremendous growth in the popularity of web-based online content, educational apps, and other digital learning resources that help make our classrooms engaging and exciting. CityWest plays a pivotal part in ensuring students have dependable access to these resources.

Andrew Samoil, School District 52
Prince Rupert

After moving from the Lower Mainland to Prince Rupert, I have witnessed a progressive and remarkable improvement in service quality from CityWest. Internet speeds and packages offered continue to impress me, and the increases in bandwidth offered in this small corner of the province now allow me to proudly say that I receive better, more reliable, and faster service than I did while living in the Lower Mainland. The efforts CityWest have made to achieve this do not go unnoticed.

Ryan Staschuk
Prince Rupert

The first people I met at CityWest took the time to answer all my questions and seemed not only to be polite but also seemed to know their product. Well that was different. I cannot begin to say how glad I am I decided to subscribe to CityWest and do not hesitate to tell everyone I come in contact with about my experience with your company.

Donna Stenger
Smithers / Telkwa

Our main benefit, that we praise about to everyone since switching to CityWest's new services, is how much faster the Internet is. Before we couldn't have more than one person on, watching either Netflix, playing a game or scrolling through Facebook. We now have 4 Internet users in our household that use the Internet all at once at times with an impressive speed still! I have nothing but good things to say about how you guys have treated us as customers.

Sherri Morgan
Smithers / Telkwa

The personnel in the Smithers office are very friendly and helpful and answered all questions from a non-technical person. My one complaint was dealt with promptly and satisfactorily.

DJ White
Smithers / Telkwa

We've been a CityWest customer for over 25 years, and there are a lot of reasons why we've stayed with them so long. Not only does CityWest have a range of great products, but they're also deeply invested in the North by employing local people and sponsoring non-profit organizations. We're proud to support a company that supports our communities so well, and we're looking forward to another 25 years.

Glenn Saunders, Cow Bay Gift Galley & Skeena Landing
Terrace / Thornhill

We’re very fortunate to have a company in our community with such responsive employees. No matter what time of the day we call – even on long weekends – CityWest is there to help us with our Internet and TV needs.

Scott Farwell, Crest Hotel
Prince Rupert

We’re grateful for the ongoing support from CityWest, both as a patron of the arts, and as a company that provides us with great Internet service. They’ve helped us stage great musical and theatrical acts for our community.

Crystal Lorette, Lester Centre of the Arts
Prince Rupert

CityWest’s quick response time and flexibility have allowed us to rest easy when we conduct our day-to-day business. We’re lucky to have such an innovative company in the North providing us with great Internet and TV services for our guests. We’re looking forward to a continuing relationship for many years to come.

Jack Payne, Inn on the Harbour
Prince Rupert

Just wanted to pass on my thanks to your technician for the great service. He was a pleasant young man and certainly appears to me that he knows his job. It's so refreshing to deal with someone like him.

Gareen Ball
Kitimat

CityWest offers great customer service at an affordable price.In today’s growing world, it’s a rare find to get such great personalized customer service from a company who is truly there when you need them. As an international author who depends on the internet, cable television, and phone service for doing business, or, for just that family phone call, CityWest does it all, and they do it with a smile.

Ronnie Ray Jenkins, International Author
Prince Rupert

One of your techs came to my home and provided me with exceptional service. Not only was the service great, he waited after the job was done on his own time while I had a personal errand to do just to make sure that I completely understood the services I was receiving. This is what I would call real service!

Keith Stecko
Smithers / Telkwa

I’d like to thank CityWest for their awesome service today. I have been having phone problems for about 2 weeks. I finally called them last week and got an appointment for today. They came out and fixed the problem for me.
The service has been really good since I hooked up my services. The people have been really nice, and I’ve been really happy with it.

Raphael C.
Kitimat

I didn’t believe it that I was one of the first ones being hooked up. I told my friends and family about it, and they’re all pretty jealous. I can’t wait to try out the high-speed Internet, and I’ve also been craving getting the movie channels.

Gerald M.
Hazeltons

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