CityWest's Accessibility Plan

CityWest Cable and Telephone Corp. (CityWest) is committed to providing a barrier-free environment for all stakeholders including, but not limited to, customers, employees, job applicants, contractors, and any visitors who enter the premises, work for the company, access information provided by the company, or use the company’s services.

CityWest will work to break down the barriers that prevent or limit persons with disabilities from employment, receipt of services, and accessing the physical environment or information through the implementation of accessibility standards.  CityWest is committed to treating all individuals in a way that allows them to maintain their dignity and independence.  We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by ensuring compliance with the Accessibly Canada Act.

To review the Accessible Canada Act, please visit the Government of Canada site at Summary of the Accessible Canada Act -

If you are a person with a disability, or someone assisting a disabled person, we would be happy to receive your feedback with respect to our accessibility policy or about a recent experience you had obtaining services from us.

Service Disruptions

Service disruptions may occur for reasons that may or may not be within the control or knowledge of CityWest.  In the event of any temporary disruptions to offices or services that customers with disabilities rely on to access services, reasonable efforts will be made to provide advance notice.

When disruptions occur, the company will:

  • Update the outages section of the company website, and social media channels;
  • Send “e-blasts” to customers when the disruption is known in advance;
  • Contact customers with reservations or appointments if cancellation is needed; and/or
  • By any other method that may be reasonable under the circumstances.

The company will make every reasonable effort to indicate when services will resume.  In some circumstances, such as in the situation of unplanned temporary disruptions or emergencies, advance notice may not be possible.

Contact Us

To view our Accessibility Plan please download our report here.

Attn:  Human Resources
248 3rd Avenue West
Prince Rupert, BC
V8J 1L1


Maylin Rivas, HR Manager: 250-624-7009
Jennifer Llewellyn, HR Specialist: 250-624-7007