PRINCE RUPERT - As 2019 begins, CityWest is wasting no time with the continuing expansion of fibre-to-the-home services in Prince Rupert.
“Our amazing employees have been hard at work over the last year building our state-of-the-art fibre plant in Prince Rupert,” said Chris Marett, CEO of CityWest. “And we’re all very proud that, by the end of this year, almost half the households in town will be able to access fibre-to-the-home services.”
The entire fibre-to-the-home build, which will take approximately five years to complete, is a $10 million investment into Prince Rupert, the home base for CityWest. This year, the company plans to build out six more areas of town with fibre services, which represents almost half the households in Prince Rupert.
“Our outside plant team has kept all our builds on-budget and on-time,” said Bart Kuntz, Vice President, Outside Plant at CityWest. “We’re lucky to have such a hard-working, determined group.”
Announced in May 2017, the construction of new fibre-to-the-home infrastructure began in 2018. Since our launch, hundreds of customers have switched over to the new technology.
One of those customers is Ross McNish, who lives in a section of town where the third phase of construction was recently completed. “We got the full-meal deal,” he said, subscribing to Internet, TV, and phone services.
While McNish said he was happy with his CityWest services before the switch to fibre, he heard from about the benefits of fibre services from his friends.
“Early is contrary for me – I’m not usually the type who gets new things right away,” said McNish. “But when my neighbour across the street hooked up services, I thought I should at least keep up with him.”
McNish also spoke of the seamless installation process and the knowledgeable customer service representatives that made him feel comfortable in making the switch.
And those two factors are well-known to Marett. “While we continually strive to offer the best new technology to our customers, it is our employees who are our most valuable resource,” he said. “Their hard work is what enables our clients to get the best customer experience in the North.”
