CityWest to re-open Kitimat storefront

Mar 14, 2019

KITIMAT – CityWest is re-opening the doors to its storefront in Kitimat as it continues to provide a superior customer experience in the communities it serves.

The storefront, located at 174 5th Street, will re-open its doors to the public on April 1.

“We closed the storefront in 2013 because we weren’t getting enough foot traffic,” said Tina Lussier, Vice President, Customer Service, at CityWest. “But now, like everyone else, we see great things for Kitimat’s economic future, so we feel this is the perfect time to re-open the storefront.”

While the storefront had been closed since 2013, the location has always remained an office, where CityWest staff worked. The office also doubled as the headquarters for CityWest Community Television, which provides HD and SD programming to over 15,000 CityWest customers across the North. With the re-opening of the storefront, the community channel will be moving right next door, to 172 5th Street.

With the re-opening of the storefront, customers will be able to more easily pick up or drop off some of the hardware that is needed in order to access CityWest services, such as modems for Internet and set-top boxes for TV. Above all, it will give customers the ability to chat in-person with some amazing CityWest customer service representatives.

“We are proud to provide a superior experience to all our customers, no matter where they are, reopening the Kitimat storefront allows us to provide another point of contact for our customers,” said Lussier. “We’re looking forward to forging great customer relationships on April 1 and beyond.”

Once the office is up and running, CityWest plans to throw a Grand Reopening Party, with time and dates to be determined. Watch the CityWest website and social media for updates when the party will happen.