Massive rainfall in southern BC impacts CityWest services

Nov 15, 2021

Due to flooding and massive rainfall in the southern part of B.C., a critical link to the CityWest network has been impacted between Lytton and North Bend. Our providers are investigating this as a possible fibre cut.

While we are able to re-route our Internet traffic to other spots of our network, this fibre cut will result in slow Internet speeds, as well as higher latency, for all our customers.

Our providers have notified us they have sent technicians to investigate the incident, but they do not have an estimated time of restoral yet.

We will be updating our Outages and Maintenance page as we receive more information on the disruption. You can find that page here:

The effects of the weather conditions in southern B.C. have affected Internet and telephone networks all over the province. We ask our customers for patience as emergency crews work to fix any issues that have arisen.