Contact Us


Prince Rupert Office
248 3rd Avenue West
Prince Rupert, BC  V8J 1L1
Our storefront is open
Monday to Wednesday & Fridays, 10 a.m. to 4:30 p.m.
Thursdays 10 a.m. to 7 p.m.

Terrace Office
2709 Kalum Street (South of Highway 16)
Terrace, BC  V8G 2M4
Our storefront is open Monday to Friday, 10 a.m. to 4:30 p.m.


Smithers Office
3767 2nd Avenue
Smithers, BC 
Our storefront is open Monday to Friday, 10 a.m. to 4 p.m.

*Note that our offices are closed on all statutory holidays. For a list of holidays in B.C., click here.


Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours:
• Mon-Wed & Fridays from 8:30am to 5:30pm
• Thursdays 8:30am to 7pm
Technical Support Call Centre Hours: 24 hours a day, 7 days a week

Telephone Repairs

Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat)


Customer Service Inquiries -
Business Telephone Inquiries -
Internet Inquiries -
CityWest Community Television -


Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905

Contact: Management Team


View CityWest Offices in a larger map

Bundle Up & Save

Sign up and save even more in a bundle

Learn More »

Community Channel 10

We bring you locally produced content. Use this as your platform to share community events, photos and videos.

Learn More »

Get Connected

Signup for news & specials.