Call: 1-800-442-8664
Technical Support Available 24/7


In response to the rising COVID-19 cases in the Terrace area, we have decided to keep our Terrace storefront closed. We will be closely monitoring the situation and provide updates as they become available. This decision was made to ensure the health and safety of our staff and the general public. Equipment drop-off is still available at this location.

Our storefronts in Prince Rupert, Kitimat, and Smithers are now open to the public. Masks are mandatory when visiting any of our storefronts.

Prince Rupert Office

248 3rd Avenue West
Prince Rupert, BC V8J 1L1

Our storefront is open:
• Monday to Wednesday & Fridays, 10 a.m. to 4:30 p.m.
• Thursdays 10 a.m. to 7 p.m

Terrace Office

2709 Kalum Street (South of Highway 16), Terrace, BC V8G 2M4

Our storefront is open:
• Monday to Friday, 10 a.m. to 4:30 p.m.

Smithers Office

3767 2nd Avenue
Smithers, BC V0J

Our storefront is open:
• Monday to Friday, 10 a.m. to 4 p.m.

Kitimat Office

174 5th Street
Kitimat, BC,
V8C 2C2

Our storefront is open:
• Monday to Friday, 10 a.m. - 4 p.m.


Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours:

  • Mon-Wed & Fridays from 8:30am to 5:30pm
  • Thursdays 8:30am to 7pm

Technical Support Call Centre Hours: 24 hours a day, 7 days a week

Telephone Repairs

Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat) 


Customer Service Inquiries -
Business Telephone Inquiries -
CityWest Community Television -


Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905

Contact Us Below