Contact

Call: 1-800-442-8664

Visit

Prince Rupert Office

248 3rd Avenue West
Prince Rupert, BC V8J 1L1 

Our storefront is open:
• Monday to Wednesday & Fridays, 10 a.m. to 4:30 p.m.
• Thursdays 10 a.m. to 7 p.m.

Terrace Office

2709 Kalum Street (South of Highway 16), Terrace, BC V8G 2M4

Our storefront is open:
• Monday to Friday, 10 a.m. to 4:30 p.m.
 


Smithers Office

3767 2nd Avenue
Smithers, BC

Our storefront is open:
• Monday to Friday, 10 a.m. to 4 p.m.


Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours:

  • Mon-Wed & Fridays from 8:30am to 5:30pm
  • Thursdays 8:30am to 7pm

Technical Support Call Centre Hours: 24 hours a day, 7 days a week

Telephone Repairs

Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat) 

Email

Customer Service Inquiries - citywest@cwct.ca
Business Telephone Inquiries - dispatch@cwct.ca
Internet Inquiries - internet@cwct.ca
CityWest Community Television - cwcommunitytv@cwct.ca

Fax

Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905

Contact Us Below