Call
Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111
Customer Service Call Centre Hours:
- Mon-Wed & Fridays from 8:30am to 5:30pm
- Thursdays 8:30am to 7pm
Technical Support Call Centre Hours: 8:00am to 12:00am, 7 days a week. Due to unforeseen staffing shortages, we have temporarily reduced our technical support hours. We hope to resume 24 hour support soon.
Telephone Repairs
Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat)
Email
Customer Service Inquiries - citywest@cwct.ca
Business Services Inquiries - business.services@cwct.ca
CityWest Community Television - communitytv@cwct.ca
Marketing Inquiries - marketing@cwct.ca
Fax
Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905