Contact

Call: 1-800-442-8664 

Visit

Our offices are currently closed to the public. We are still accepting equipment drop offs outside our offices during regular hours. Our call centre will remain open during this time.

Prince Rupert Office

248 3rd Avenue West
Prince Rupert, BC V8J 1L1 

Our storefront is open:
• Monday to Wednesday & Fridays, 10 a.m. to 4:30 p.m.
• Thursdays 10 a.m. to 7 p.m.

Terrace Office

2709 Kalum Street (South of Highway 16), Terrace, BC V8G 2M4

Our storefront is open:
• Monday to Friday, 10 a.m. to 4:30 p.m.
 


Smithers Office

3767 2nd Avenue
Smithers, BC V8J
2N3

Our storefront is open:
• Monday to Friday, 10 a.m. to 4 p.m.


Kitimat Office

174 5th Street
Kitimat, BC

Our storefront is open:
• Monday to Friday, 10 - 1 and 2 - 4



Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours:

  • Mon-Wed & Fridays from 8:30am to 5:30pm
  • Thursdays 8:30am to 7pm

Technical Support Call Centre Hours: 24 hours a day, 7 days a week

Telephone Repairs

Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat) 

Email

Customer Service Inquiries - citywest@cwct.ca
Business Telephone Inquiries - dispatch@cwct.ca
CityWest Community Television - cwcommunitytv@cwct.ca

Fax

Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905

Contact Us Below