Contact

Call: 1-800-442-8664
Technical Support Available 24/7

Visit 

Prince Rupert Office

248 3rd Avenue West
Prince Rupert, BC V8J 1L1

Our storefront is open:
• Monday to Friday, 10 a.m. to 4:30 p.m.

*This office is available to receive equipment returns by mail.

Smithers Office

3767 2nd Avenue
Smithers, BC V0J
2N3

Our storefront is open:
• Monday to Friday, 10 a.m. to 4 p.m.

*This office does not accept any equipment returns by mail.


Terrace Office

2709 Kalum Street (South of Highway 16), Terrace, BC V8G 2M4

Our storefront is open:
• Monday to Friday, 10 a.m. to 4:30 p.m.

*This office is available to receive equipment returns by mail. 

Vanderhoof Office

2353 Burrard Avenue
Vanderhoof, BC,
V0J 3A0

Our storefront is open:
• Monday to Friday, 10 a.m. - 4 p.m.

 *This office does not accept any equipment returns by mail.


Kitimat Office

174 5th Street
Kitimat, BC,
V8C 2C2

Our storefront is open:
• Monday to Friday, 10 a.m. to 4 p.m. 

*This office is available to receive equipment returns by mail.

 

Campbell River Office

302-871 Island Hwy
Campbell River, BC,
V9W 2C2

*This office is not open to the public at this time. 

*This office does not accept any equipment returns by mail.

 

Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours:

  • Mon-Wed & Fridays from 8:30am to 5:30pm
  • Thursdays 8:30am to 7pm

Technical Support Call Centre Hours: 24 hours a day, 7 days a week

Telephone Repairs

Call 611 (in Prince Rupert)
After-hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat) 

Email

Customer Service Inquiries - citywest@cwct.ca
Business Services Inquiries - business.services@cwct.ca
CityWest Community Television - communitytv@cwct.ca
Marketing Inquiries - marketing@cwct.ca

Fax

Toll-free: 1-866-387-7964
or in Prince Rupert: 250-627-0905

Contact Us Below