COVID-19 Updates & Resources

For our office employees, we have instituted the following measures:

• Masks are worn when employees are away from their desk or serving a customer
• Effected social-distancing procedures (2 metres), and recommended regular handwashing with employees.
• All highly-used surfaces, door handles, tables, and counters are frequently wiped down
• For any employees who have recently returned from a trip outside the county, they must stay at home for 14 days.

• If we can repair your issue from outside of your home or business, we will not enter your premises.
• If we need to enter the premises, we will first request permission. Our tech will also ask if any member of your household has displayed any symptoms of COVID-19.
• If you are comfortable with a technician entering, our technician will wear a mask. Depending on the work required, they will also either sanitize their hands or wear a new pair of latex gloves.
• We request that our customers not be in the same room while the technician is repairing services. If a customer must be in the same room as a technician, the customer will be required to also wear a mask.

• We will perform an installation using our usual processes if the home or business space has not been occupied recently (for example, if the house has been vacant, or if a previous owner/tenant has moved out recently).
• We will perform as much of our installation process as possible from outside of your home or business.
• If we need to enter the premises, we will first request permission. Our tech will also ask if any member of your household has displayed any symptoms of COVID-19.
• If you are comfortable with a technician entering, our technician will wear a mask. Depending on the work required, they will also either sanitize their hands or wear a new pair of latex gloves.
• We request that our customers not be in the same room while the technician is repairing services. If a customer must be in the same room as a technician, the customer will be required to also wear a mask.

We know this is a trying time for our customers, and we would like to be as flexible as possible when determining payment arrangements. Please call us at 1-800-442-8664 and ask a customer service representative what payment terms we can provide for you.

There are a few ways you can make a payment:

• By setting up auto-pay on your account;
• By dropping a cheque in through the mail slot of any of our offices;
• Setting up an online payment through your bank account;
• Calling us with a credit card number;
• Setting up an account through Smarthub
• Mailing your payment to our head office, at the address below

CityWest
248 3^rd Ave. West
Prince Rupert, BC
V8J 1L1