COVID-19 Updates & Resources

For our office employees, we have instituted the following measures:

• Effected social-distancing procedures (2 metres), and recommended regular handwashing with employees.
• All highly-used surfaces, door handles, tables, and counters are frequently wiped down
• Encouraged employees to work from home if they are able.
• For any employees who have recently returned from a trip outside the county, they must stay at home for 14 days.

Our technicians will not be entering homes or businesses, except in life-critical circumstances. For more information on what this means, click here.

Yes, although our installation procedures have changed as a result of the pandemic. Our technicians will not be entering homes or businesses, except in life-critical circumstances. For more information on what this means, please click here.

Note that if you already have services with another provider, we will not be doing installs at this time.

We know this is a trying time for our customers, and we would like to be as flexible as possible when determining payment arrangements. Please call us at 1-800-442-8664 and ask a customer service representative what payment terms we can provide for you.

There are a few ways you can make a payment:

• By setting up auto-pay on your account;
• By dropping a cheque in through the mail slot of any of our offices;
• Setting up an online payment through your bank account;
• Calling us with a credit card number;
• Setting up an account through Smarthub
• Mailing your payment to our head office, at the address below

CityWest
248 3^rd Ave. West
Prince Rupert, BC
V8J 1L1