COVID-19 Updates & Resources

This page will provide you with CityWest updates on COVID-19 and resources to help you with your services during this pandemic. We are following all provincial requirements to ensure the safety of our customers and staff.

Support Videos & Tutorials

For tutorial videos on how to master your services visit our YouTube playlist by clicking here.

Or visit the support section of our website for more articles and videos.

Latest News from CityWest

See the latest news articles and updates from CityWest and how it may affect your services. Click here to see our latest news.


  • What are CityWest employees doing during the pandemic?

  • Will a technician enter my house or business for an install or trouble ticket?

  • Is CityWest Still Doing Installs?

  • Is CityWest deferring payments?

  • If the storefront in my community is closed, how can I pay?