Customer Experiences

See what CityWest customers have to say about us.

As a new customer to CityWest, I was given the most courteous customer service right from the get-go.
When we received the internet, we rarely had troubles with it.  And, the speed was good, very little troubles watching movies and scanning the web. Then when we had cable added to our services, the customer care was outstanding - calls from the office, calls from the technician, calls back from the technician and very helpful instructions on how to set up and connect the cable and DVR boxes. Adding a new bundle to the service was seamless and was added the very next morning. Thank you for your prompt and courteous service. We are happy customers.”

- Florence Lockyer, Prince Rupert

“Outstanding service so nice to have someone from the area always on the other end.”

- Erin Zebart, Kitimat


“When we started our business in rural British Columbia, we were worried about the quality of our Internet connection. As a photography business, we upload, download, and send gigantic files every day, and a securing and fast connection is a necessity. Thankfully, CityWest offers high-speed Internet packages, something that wasn’t available in our neighbourhood until they created their fibre-optic Internet connections. We can work, listen to music and stream videos all at the same time without having to slow down due to the Internet connection. CityWest is a local company and as such, easy to deal with. We couldn’t imaging running an efficient business in rural B.C. without CityWest.”

- Thomas Camus, Camus Photography, Smithers

“The need of internet amongst this pandemic is essential and thanks to the Citywest employee that I dealt with and their financial department, I was able to get internet hooked up with social distancing and safety precautions being top priority. My high-speed internet is now functioning so my kids can get their school work done and I can stream my favourite movies with them for down time. The gaming speed is a wonderful plus!! Highly recommended!”

- Constance Eby, Prince Rupert

“You get the personal interaction with a local company, and the process was very smooth. The salesperson always got back to us right away, and the whole install was complete within a few days.”

- Bob McMeekin, Cook's Jewellers, Prince Rupert


“CityWest is an amazing company to deal with. All my dealings with the staff have been incredible, right from the salesperson to the installers. On top of it all, I’m saving a lot of money per month switching from my old provider. I’m very delighted with CityWest’s service!”

- Joanne Woodbeck, Houston

“Coast Mountain Wireless have been working closely with CityWest for the past 20 years and have always been very pleased with the services offered by CityWest. In recent months, we have been connecting various contractors with high speed internet service offered by CityWest. Working together, we have been able to extend the CityWest internet service wirelessly to the office buildings located at the LNG construction site. The end result is the contractors are able to maintain communications with their head offices around the world. CityWest have been a pleasure to work with and quick to respond to the needs of customers. They are very well informed and offer very competitive pricing.”

- Rob Dykman, Coast Mountain Wireless, Terrace