Estimated timeframe for In-Home Fibre Installation: 2-4 months.
After signing up for services, you'll receive a fibre-optic drop connection to the outside of your home. Our scheduling team will then reach out to book your in-home installation appointment.
Once construction of infrastructure has been completed and fiber optic cable has been placed and spliced (In most cases) CityWest will begin pre-installing equipment which will help ensure that once the backbone fiber has continuity to your location, you will be among the first subscribers in your community to be activated with the services you have been waiting for.
The In-Home Fibre Installation consists of the following steps.
1. A CityWest customer service representative will reach out to you to book an appointment and set a date for a technician to do your in-home fibre installation.
2. On the date of your scheduled appointment, a technician will call you from a private number (if they have adequate cellular coverage) before proceeding to your residence to complete the installation of a fiber optic outlet, jack, and equipment.