Dropping In FAQs

2. Horizontal Directional Drill. Pure water is used to keep the drill hole open, so conduit can be pulled back through.

3. Water Supply for Horizontal Directional Drill.

4. Hydro Vac captures all material flowing out of the Drill hole.

5. Crew performing a Horizontal Drill.

6. Pilot hole for Vibratory Plow entry.

7. Vibratory Plow – Plows Fibre Optic in to 600mm depth, warning tape at 300mm.

8. Completed Drop, conduit in foreground.

9. Completed Home Drop.

The Connected Coast project is a sub-sea fibre cable that will come to shore in an underground conduit and connect into a small underground vault. Next to the underground vault will be a power pole and a small telecommunications cabinet with network equipment located near the shoreline, similar to existing utility infrastructure in your community and will vary in size.  See the picture below as an example:

 

The installers will be using micro trenching to bury the small cable. This will have very little impact or disruption of roadway or right of ways. In the unlikely event that any damage occurs, it will be fully restored to its original condition.

CityWest will install an underground fibre-optic cable that runs from the street to premises through a conduit.  Similar to existing home utilities.

 

CityWest has invested in the newest technology and machinery to provide services to residents without breaking driveway surfaces or cutting up lawns. The majority of homes will be connected by using an underground directional drill.

 

When requested by property owners, technicians will consult with property owners or representatives to get a better understanding of each property and any obstacles that may arise. If there is a requirement to disrupt your property, technicians will discuss the need and obtain your approval prior to any work.

A fiber-optic network provides the fastest and most secure internet possible where you could enjoy:
• Faster uploads & downloads
• More opportunities to work remotely & on-line learning
• Smoother streaming (without buffering)
• The ability to use multiple online devices simultaneously
• Access to virtual healthcare
• Fibre connection is hard-wired, superior connection without interruptions
• Fibre does not have radio waves associated with it.
• And more..

If you sign up for services before teams have finished connecting homes, there will be no installation fee. However after the construction period is complete, there will be an additional install charge for bringing fibre to your home.

To get a fibre-optic connection, you must sign up for services. The drop will be free of charge in most cases as long as you sign up while construction teams are in your community.

Having access to high-speed internet has many advantages, recognized by renters and homeowners alike.

No, the Connected Coast project does not provide cell phone service however it does provide home phone service which includes wi-fi calling. There are no plans to deploy 5G technology on this network.

The goal of this project is to provide connectivity to as many residents as possible but unfortunately, we understand we cannot go everywhere. Please share your concerns and include your civic address, and latitude/longitude (if you know it) on the contact form at www.citywest.ca/dropping-in and a team member will get back to you.

In order to access property for the installation of fibre to your property, CityWest must obtain permission from property owners. Private property owners must provide permission when signing up for services. 

Yes. Teams can still do the outside work on your property, bringing the fibre-optic cable from the street to your home.

Any work done inside of the home will require a homeowner or tenant to be present.

CityWest may monitor internet usage as part of troubleshooting, or to identify customers who may benefit from faster speeds. They may look at network usage in aggregate, to ensure internet traffic flows smoothly. CityWest will not be able to see what is being viewed or accessed, nor do they want to. What you do on the internet is your business, not theirs.

In most cases, yes.  The purpose of the Connected Coast project is to provide as many residents and properties with the opportunity to connect to a superior fibre internet connection.

Yes. This will also depend on the package you choose, currently CityWest offers speeds of up to 1 gig download. Please see www.citywest.ca for the full product line.  

The fibre connection is hard-wired which provides a superior connection without any interruptions and does not have any radio waves associated with it.  

Yes, please visit www.citywest.ca/careers for any opportunities as CityWest is always on the lookout for strong candidates to join their fun, passionate, and caring team.  

Possibly. Please email citywest@cwct.ca with your contact information, and they will get back to you.  

Receiving a fibre-optic connection is free in most cases if the property owner signs up for services before construction is completed in their community.

If you have a long driveway, please advise our team. If there will be any charges for your drop, you will be contacted beforehand by CityWest or its contractors to discuss.

For driveways longer than 80 metres, they may be an additional charge of $5 per metre.