Privacy Statement
Our Privacy Statement applies to the collection and use of personal information by CityWest. Our Privacy Statement is complementary to our Acceptable Use Policy and Terms of Service and should be read with these documents.
Scope
This Privacy Statement describes the information we collect via CityWest’s website, social media accounts, and in providing services, and how we collect and use that information.
Personal Information
Personal information is recorded information about an identifiable individual. Personal information includes things such as an individual's name, address, birth date, email address, government issued identification and phone number.
Collection
CityWest collects personal information for the purpose of operating our business, and particularly for contacting customers, present and future, and managing their accounts and services. CityWest collects personal information in accordance with section 26(c) of British Columbia’s Freedom of Information and Protection of Privacy Act (FIPPA), for the purposes described above.
When you send us electronic mail, we collect your email address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by e-mail.
When you visit our website, the web server collects a small amount of information to facilitate its operation. For example, the website advanced search function collects information to remember the information you submitted for the search. IP addresses are collected to identify unauthorized attempts to change information or damage our systems. We do not capture or store personal information such as your name or home address while you visit and use our website.
CityWest also utilizes public, third-party social media providers. Personal information that you might provide to these social media providers is not hosted on our server. We recommend that our social media followers familiarize themselves with those social media providers’ terms of service and privacy policies.
Web Analytics
CityWest may use a third-party service to analyze non-identifiable web traffic data with the purpose of improving the services we offer. CityWest owns and stores the data that is generated on its secure web server. The collected data will not be shared with any other party for any other purpose.
CityWest may collect the following information to assist us with improving the website:
- The pages accessed on our site and links you clicked on
- The date and time you visited the site
- The referring site (if any) through which you arrived at this site
- Your operating system
- Your web browser
IP addresses are anonymized so that they cannot be used to identify individuals. Our web analytics will also respect any "do not track" setting you might have set on your browser.
Our website may use session cookies which are stored in temporary memory and are not retained after you sign out or close the browser session.
Cookies
A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. There are two types of cookies, session cookies and persistent cookies. Our website uses both types of cookies.
Use
CityWest only uses the personal information it collects for the purpose that it was collected. CityWest will not use your personal information for another purpose without your consent.
Sharing.
CityWest will not share your personal information unless we have your consent to do so. In limited circumstances that are outlined in section 33 of FIPPA, CityWest may be required, or authorized, by law to disclose your personal information to another party.
Links
Our website may contain links to other sites. When clicking on a link, we encourage you to examine the site's privacy policy and make your own decision regarding the information provided.
How to contact us
If you have questions about this Privacy Statement, you can email us at privacy@cwct.ca. or write to us at 248 3rd Avenue West, Prince Rupert, B.C., V8J 1L1.