Statement of Consumer Rights

The Canadian Radio-television and Telecommunications Commission (the CRTC), the federal body responsible for regulating your telephone service, offers you a guide to help you to understand your rights with respect to local home phone services regulated by the CRTC.

One of the CRTC's goals is for everyone in Canada to have access to reliable and affordable local telephone service. Your local phone service includes basic phone service and other optional local services you subscribe to (for example call answer, call waiting and call display).

Please click here to download the guide.