Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
 Unplanned  Sayward All

November 7, 2025

1:40 AM

We are experiencing an outage in Sayward due to a suspected fibre break.

Update: November 13th 1:30 PM
There is still whale activity at the site of the damage preventing teams from working on repairs today. We are waiting on the next safe weather window.

Update: November 13th 8:30 AM
The team was unable to access the site yesterday due to whale activity. The team is ready to go on the water today, but is waiting on confirmation that conditions are safe to operate in.

Update: November 12th 10:30 AM
As of yesterday, the repair area still has a large number of whales feeding and swimming, which has prevented recovery work. We are monitoring the area and will resume repairs when it is safe to do so. 

Update: November 11th at 10:00 AM
The team is back on the water today. Yesterday's repair efforts were delayed due to a pod of whales at the repair location.

Update: November 10th at 8:00 AM
Marine crews will be onsite this afternoon to work on cable recovery and begin repairs.

Update: November 7th at 4:00 PM
We have determined the location of the issue. We are working with our marine team to schedule a marine repair.

Update: November 7th at 3:30 PM
We have a technician on site. They will be performing tests to help determine the location and cause of the issue.