Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
Planned  All  All April 16th, 2026 

We will be performing scheduled maintenance to update router firmware on April 16th at 2:00AM.

During this time, customers may experience a brief service disruption of approximately 10 minutes while the update is applied.

Unplanned Alert Bay, Port Hardy All

November 18, 2025

We are currently experiencing an outage due to a fibre break north of the community. 

Unplanned  Sayward All

November 7, 2025 

We are experiencing an outage due to a fibre break. 

Full updates on these disruptions are below. Click on your community to see all updates.

  • Alert Bay

  • Sayward