Maintenance & Outages
Type Affected Areas   Affected Services  Start Time Details
Unplanned Bella Coola, Burns Lake, Cluculz Lake, Daajing Giids, Dease Lake, Fort St. James, Fraser Lake, Hartley Bay, The Hazeltons, Houston, Iskut, Kitimat,
Kitwanga, Lake Kathlyn, Lax Klan (Kitkatla), Lax Kw’alaams, Masset, Mackenzie, Metlakatla, Old Massett, Port Edward, Prince Rupert, Skidegate, Smithers, Telkwa, Terrace & Area, Thornhill & Area, Tlell, Vanderhoof
 All August 11th, 2026 

We now have an estimated time of restoration of 7:00 PM today. Technicians remain onsite and are actively working to complete repairs. 

We will continue to update this page as more information becomes available. 

We appreciate your patience while our team works to restore service as quickly as possible.

Unplanned  All  Stream TV  July 6th, 2026  We are experiencing issues with channel 115 -ChekVIC. Our teams are aware and are currently investigating the issue.
Unplanned Alert Bay, Port Hardy All

November 18th, 2025

We are currently experiencing an outage due to a fibre break north of the community. 

Unplanned  Sayward All

November 7th, 202

We are experiencing an outage due to a fibre break. 

Full updates on these disruptions are below. Click on your community to see all updates.

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

  • Alert Bay

  • Sayward