Maintenance & Outages
Type Affected Areas   Affected Services  Start Time Details
Unplanned  Iskut  All  May 6th, 2025 Customers in the affected area will experience a service disruption. Technical teams are actively working to restore services as quickly as possible.
Unplanned Alert Bay, Port Hardy All

November 18, 2025

We are currently experiencing an outage due to a fibre break north of the community. 

Unplanned  Sayward All

November 7, 2025 

We are experiencing an outage due to a fibre break. 

Full updates on these disruptions are below. Click on your community to see all updates.

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

  • Alert Bay

  • Sayward