Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
Unplanned Haida Gwaii All December 25th, 2024 See below for full updates on this disruption.

Haida Gwaii Updates

Date  Update

April 16th, 2025

Unfortunately, further fishing activity has caused additional damage to the subsea cable. 

Yesterday, after completing all identified repairs, crews discovered additional damage with fishing gear in the direct area of the break. We are now working on our next steps to repair this damaged section of cable.

We have identified some of the crab traps and associated fishing vessels responsible for damaging our line and are taking action against those causing harm to this critical infrastructure. Notably, it appears that the perpetrators of this damage are all non-Haida Gwaii-based fishing operators who are not directly affected by this service disruption.

 
April 14, 2025 Crews will be getting back on the water this morning to resume repair work. 
April 12, 2025 Work resumed on Saturday in the Hecate Strait. Repairs are nearing completion. 
April 9, 2025 Crews are planning to be on the water later this week pending weather conditions. The forecast is currently favourable for later this week.
April 3, 2025  Repair work continues to progress, and we're encouraged by the favourable weather conditions expected to hold through tomorrow.

Our teams remain on track with planned recovery and repair efforts as we work towards restoring full service. 
April 1, 2025 

Our team has been making steady progress with repair efforts over the past few days, despite challenging marine conditions. Further repair work is planned for later this week in the Hecate Strait, weather permitting.

Please note that conditions in the Hecate Strait, where the repair team is focused, remain challenging. As this is in open water without shelter, the conditions there are generally quite different than near the shores of Haida Gwaii, especially during storm season.

 
March 28, 2025 

We are expecting a potential safe weather window at the end of this week and into early next week.

Our teams are on standby and ready to proceed with repairs as soon as conditions allow. 

March 27, 2025 

Crews were able to get on the water earlier this week to resume repairs.

Additional work is required and is planned to resume at the end of this week, depending on weather and tidal conditions.

March 24, 2025  Crews are preparing for on-water work tomorrow. Weather is looking favourable for crews to resume repairs.
March 18, 2025

Crews were able to get on the water for the first phase of repairs. More time is required to complete repairs.

We are following weather patterns for another safe window to resume repairs.

March 17, 2025  The marine team is on the water today. Their plan is to assess the damage to the cable and work on a plan for repair.
March 10th, 2025 

We are closely monitoring the weather forecast and waiting on a safe window.

The location of the fibre break is in the middle of the Hecate Strait, a large distance from Tlell. The location of the break, along with the unsafe storm conditions within the Hecate Strait, have made repairs unsafe.

We are hopeful for a safe weather window soon.

March 4th, 2025 We are waiting on a safe weather window to resume repairs. 
February 26th, 2025 We have activated plans for a repair and restoral of services. More updates will be provided in the near future.
February 24, 2025 The backup link has been restored. 
February 24th, 2025
The backup link is currently offline. Our teams are working to restore connectivity soon.
February 18th, 2025
Due to changing weather conditions we will be attempting repair work early next week.
February 14th, 2025
Crews will be onsite on Wednesday February 19th attempting to restore services 
February 10th, 2025 We are closely monitoring tidal and weather conditions to determine the earliest safe opportunity to begin repairs. Given the challenging marine environment, our priority is ensuring that work can be carried out safely and effectively to restore full service as soon as possible