Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
Unplanned Haida Gwaii All December 25th, 2024 Due to a fibre break on our primary connection to Haida Gwaii, customers may notice their internet traffic and services are affected as our backup link is active but does not have the same capacity as our primary subsea link.  
Unplanned  Fort St James - Dawson AP All Feb 7th Known outage - investigation ongoing

 

Haida Gwaii Updates

Date  Update
February 4th, 2025
We are waiting on weather conditions to improve. Crews are ready to get on the water once it is safe to do so.
January 31st, 2025
We are monitoring weather & Marine conditions closely and will begin repairs to restore full services as soon as it is safe to proceed.
January 27th, 2025 We are waiting on weather conditions to improve. Crews are ready to get on the water once it is safe to do so.
January 21st, 2025

Crews were able to get on the water during a brief weather window last weekend. The repair team was able to locate, identify, and mark the damaged cable in the Hecate Strait. This work is necessary in the repair process and will make the remaining repairs easier and faster to complete.

January 17th, 2025 We continue to monitor the weather to wait for a safe window to perform repairs. 
January 13th, 2025 Marine conditions remain unsafe to perform repair work in. We are waiting on a safe window to perform repairs.

January 10th, 2025

4:30 PM

Crews are on standby waiting for a safe weather window to begin repairs. 

January 8th, 2025

8:00 AM

We are waiting on weather conditions to improve. Crews are ready to get on the water once it is safe to do so. 

January 2nd, 2025

5:30 PM

Crews are still waiting on a safe weather window to begin recovery efforts. 

December 30th, 2024

5:00 PM

We are monitoring weather conditions closely and will begin repairs to restore full services as soon as it is safe to proceed.

December 27th, 2024

11:00 AM

We are actively working on a repair plan to address the fibre break on our primary connection to Haida Gwaii. Our teams are closely monitoring weather conditions and will begin repairs as soon as a safe weather window allows us to enter the water.

December 25th, 2024

12:57 PM

 Fibre cut verified by CityWest staff