Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
 Unplanned

Cortes Island, Quadra Island, Gillies Bay

  All July 13, 8:00pm

Crews are traveling to the affected locations to assess the damage and create a plan to restore services. 

4:30PM update:
Marine teams are expected to be on the water July 15th.
Scheduled Upgrade  Fibre Communities  All  July 15, 17, 22 from 2:00 - 5:00 AM  To ensure optimal performance and reliability, we will be performing a router firmware update that will cause a brief outage of up to 10 minutes to some customers. 
Unplanned  All  Stream TV May 27, 2025  We are currently investigating an issue affecting a small number of Stream TV customers, where some may experience intermittent video and audio freezing. Our team is actively working with our partners to identify the cause and implement a resolution as quickly as possible. 
Unplanned - Cable Break Sayward All  July 09, 2025 

We are waiting on weather and tidal conditions to improve. Crews are ready to get on the water once it is safe to do so.