Maintenance & Outages

We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page.

If you experience issues with your services after the maintenance window please contact technical support at
1-800-442-8664.

Type Affected Areas   Affected Services  Start Time Details
Unplanned Alert Bay, Port Hardy  All

November 18, 2025

3:00 PM

We are currently experiencing an outage in Alert Bay due to a suspected fibre break north of the community.

Update: January 14th
We are still waiting on a safe weather window that will allow us to resume repairs. Teams are closely monitoring the forecasts.

Update: January 9th
Weather has not improved enough to resume work. Teams are closely monitoring the forecasts.

Update: December 31st
Teams are still sidelined due to unsafe weather conditions.

Update: December 27th
Teams are still waiting on a safe weather window to resume repairs

Update: December 19th
The current long-term weather forecast does not support our marine repair efforts. However, our repair team continues to monitor marine forecasts and plans to resume repairs as soon as it’s feasible to do so.

Update: December 16th
We have been unable to access the site due to unsafe weather. Teams continue to monitor the weather for a safe window to resume repair efforts.

Update: December 12th
Yesterday, crews were able to make progress at the site of the damage, north of Alert Bay, but were unable to fully complete repairs. The team is sidelined today due to weather, but is monitoring the weather closely. 
Unplanned  Sayward All

November 7, 2025

1:40 AM

We are experiencing an outage in Sayward due to a suspected fibre break.

See below for updates on this outage.
 

Sayward Updates

Update: January 14th
We are still waiting on a safe weather window that will allow us to resume repairs. Teams are closely monitoring the forecasts.

Update: January 9th
Weather has not improved enough to resume work. Teams are closely monitoring the forecasts.

Update: December 31st
Teams are still sidelined due to unsafe weather conditions.

Update: December 27th
Teams are still waiting on a safe weather window to resume repairs

Update: December 19th
The current long-term weather forecast does not support our marine repair efforts. However, our repair team continues to monitor marine forecasts and plans to resume repairs as soon as it’s feasible to do so

Update: December 10th 3:00 PM
Whale are still active in the work zone. Our teams continue progressing on the redundant fibre link to Vancouver while we wait for conditions to safely proceed.

Update: December 5th 4:20 PM
Whale activity is still present in the immediate area. Crews continue to work on an additional redundant fibre link to Vancouver while the whale activity continues.

Update: December 2nd 4:00 PM
The repair team has been on the water many times, but has been unable to access the site of the break due to the presence of a large group of humpback whales in the immediate area. When we are unable to work at this site, we have been working southward on an additional, redundant fibre link to Vancouver. 

Update: November 28th 8:00 AM
The crew will be on the water today. Yesterday, they were still encountering significant whale activity.

Update: November 26th 2:30 PM
Whale activity has stopped the team from resuming repairs today. They will be back tomorrow.

Update: November 21st 3:30 PM
Crews has resumed repairs after weather has improved in the area.

Update: November 17th 9:00 AM
After confirming the cause of the outage, our teams immediately began working on a marine repair plan. The repair team has been on the water several times over the past week, but has been unable to access the site of the break due to the presence of a large group of humpback whales in the immediate area.

As of late last week, the weather and marine conditions have become unsafe to operate in. Our teams are closely monitoring marine conditions and will resume repairs as soon as we are able to. Unfortunately, at this time, we are unable to give an estimate on when services will be restored.

Update: November 13th 1:30 PM
There is still whale activity at the site of the damage preventing teams from working on repairs today. We are waiting on the next safe weather window.

Update: November 13th 8:30 AM
The team was unable to access the site yesterday due to whale activity. The team is ready to go on the water today, but is waiting on confirmation that conditions are safe to operate in.