Maintenance & Outages

No current service disruptions

All times Pacific · Updated Sept 13, 2026 at 8:35 PM

Restored Unplanned
  • Bella Bella
  • Bella Coola
  • Butedale
  • Hagensborg
  • Hartley Bay
  • Klemtu
  • Ocean Falls
  • Shearwater
Services affected Internet, TV and phone
Started Today, 12:15 PMSept 13, 2026
Service restored Today, 8:30 PM

The power failure in Hartley Bay has been resolved and normal speeds have returned to these communities. If your internet or TV still seems slow, restarting your modem or set-top box will usually clear it. If that doesn't help, call us at 1-800-442-8664.

Updated Sept 13, 2026 at 8:35 PM

Long-term disruptions

These communities have been affected for an extended period. Repairs are ongoing.

Outage Unplanned
  • Alert Bay
Services affected Internet, TV and phone
Started Nov 18, 20252:30 AM
Estimated restoration No confirmed date

Service to Alert Bay was interrupted by a marine fibre break in November 2025. Repairs can only be carried out in safe weather and tidal conditions, and crews have been unable to get on the water for long stretches. Further damage to the network north of the original break was found in January. We do not have a confirmed restoration date.

Updated Sept 13, 2026 · Next update by Oct 1, 2026

Outage Unplanned
  • Sayward
Services affected Internet, TV and phone
Started Nov 7, 20254:45 PM
Estimated restoration No confirmed date

Service to Sayward was interrupted by a marine fibre break in November 2025. Repairs can only be carried out in safe weather and tidal conditions, and crews have been unable to get on the water for long stretches. We do not have a confirmed restoration date.

Updated Sept 13, 2026 · Next update by Oct 1, 2026

Still need help?

If your service isn't working and your community isn't listed above, call technical support at 1-800-442-8664. We're here to help.

Each disruption above shows when we last updated it. For unplanned outages, we post new information as soon as we have something confirmed to share.

  • Alert Bay

  • Sayward