We will update any unplanned outages as soon as possible. Detailed updates for each outage are at the bottom of this page. If you experience issues with your services after the maintenance window please contact technical support at 1-800-442-8664.
Technicians have completed repair work and services are online.
If you are sill experiencing issues, please contact us at 1-800-442-8664.
Crews were able to get on the water for the first phase of repairs. More time is required to complete repairs.
We are following weather patterns for another safe window to resume repairs.
We are closely monitoring the weather forecast and waiting on a safe window.
The location of the fibre break is in the middle of the Hecate Strait, a large distance from Tlell. The location of the break, along with the unsafe storm conditions within the Hecate Strait, have made repairs unsafe.
We are hopeful for a safe weather window soon.