News

CityWest Warns Public About Phone Scams

Posted: October 02, 2017

We have been alerted by our customers about fraudulent calls coming from scammers posing as CityWest representatives.

The fraudulent calls have been to customers promoting a “free offer” or "certificates for air fare" quickly followed by asking for the customer’s personal information including full name, date of birth, and social insurance number. These are scams mean to collect the personal information of CityWest customers.

CityWest representatives will never ask for the a customer’s social insurance number when calling them directly. In some cases a CityWest representatives may ask a customer for their date of birth, such as adding a service or contract to the account. However, our representatives will only ask for this information after the customer requests a change to their services.

Additionally any online ads asking users to participate in an "anonymous survey" are not legitimate or affiliated with CityWest.

If you have received any e-mails from someone posing as a CityWest employee offering a prize please click here.

If you have any questions or concerns call us at 1-800-442-8664.

My wife and I have lived in five different homes in Rupert over the years, and every single installation was handled in a very efficient and expedient fashion and it was always done by someone that we knew as a fellow Rupertite. The installation always took place on the day that we moved into the house and we continued to be very impressed by that consistent level of service. On occasion, there have been times when power interruptions and storms have caused some problems; but it has always been evident to me that my fellow Rupertites who are the employees of CityWest have our best interests in heart as far as getting the service back on line and functioning as soon as is possible

Doug Kydd
Prince Rupert

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