SmartTown

SmartTown brings fast, secure community Wi-Fi to more places throughout your community, helping residents and visitors stay connected where it matters most. By building on the infrastructure already in place, SmartTown helps unlock even more value from local connectivity investments while creating a more seamless online experience across town.

With authenticated access and built-in security features, connections stay protected and encrypted around the clock.

It’s community Wi-Fi, upgraded.

SmartTown FAQs

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How to set up SmartTown Wi-Fi

If you’re a CityWest customer with access to SmartTown, you’ll receive two e-mails. Please note that you must use either Google Chrome or Safari browsers to ensure this setup works.

The first e-mail is from onboarding@smarttownwifi.com. Click on “Create Password” to set up your password.

The second e-mail will be from welcome@smarttownwifi.com. Click the link on this page or scan the QR code to add SmartTown enablement to your device. Login with the e-mail address and password you created. You can use this same link to add SmartTown to your other devices.

After following the link, click on “Accept Terms and Conditions” then tap the “Start Download” button below. Tap or open the downloaded file in your device notifications and follow the prompts to finish the installation.
What is SmartTown?

SmartTown is a new service that provides a safe and secure Wi-Fi experience to subscribers and visitors in the community. SmartTown utilizes the latest network security and content filtering to provide a private, secure, safe, and authenticated experience.
How does SmartTown Work?

CityWest will build Wi-Fi hotspots in public spaces throughout the community. This fully managed service will enable visitors and subscribers to connect to Wi-Fi wherever SmartTown is available.
How is SmartTown different from traditional community Wi-Fi?

SmartTown is a secure community Wi-Fi service, but it is not an open network. To ensure users on the SmartTown network are safe, connecting to the network requires an authentication process. This process ensures that a user’s data is encrypted, and their data is fully protected with network-level security application to proactively keep malicious websites, viruses, and intrusions away from the network, 24x7.
Will a user have to log into the network every time?

No, once a user downloads the Passpoint profile, a user will automatically connect to the SmartTown community.
Will a user’s data be secure and private using SmartTown?

Yes, SmartTown utilizes the latest network security and content filtering to provide a private, secure, safe and authenticated experience for users.
Is it difficult to authenticate the network?

No, it is a simple process that should take no more than a few minutes to set up on mobile devices. There is no requirement for a user to provide any personal information or any type of payment.
How do users connect to the SmartTown network?

If the user has downloaded the Passpoint profile, they will automatically connect to the network. For visitors/guests, access is provided by a QR code or through a captive portal with SSID: XXXXXX
What is Passpoint?
Wi-Fi CERTIFIED Passpoint® is an industry-wide solution that streamlines Wi-Fi access and eliminates the need for users to find and authenticate a network each time they visit.

Key Features of Passpoint include:
- Automatic network discovery and selection
- Seamless network access and roaming between hotspots.
- Enhanced WPA3™ security
How are IoT devices supported?

Point-of-sale machines, cameras, and other connected devices are not Passpoint compatible. However, a hidden SSID for connected devices can be activated on community hotspots to allow for connectivity of these devices.