Email Setup

Setting up your Email

Before you set up your email, make sure you are connected to the Internet and can go to websites.

Outlook Express:

  • Go to Tools
  • Go to Accounts
  • Click on Add and select Mail, this starts the Wizard

You will be asked for:

Display Name: Type in Your name
Email address: (from Quick Reference page)
Type of mail server: POP3
Incoming Mail Server (POP3): pop.citywest.ca
Outgoing Mail Server (SMTP): mail.citywest.ca

When prompted for your account name and password, type in the username and password selected when installing service.

When finished you will be prompted to click Finish and your email should be ready to go!

Microsoft Outlook:

  • Go to Tools
  • Go to Accounts
  • Click on Add, select mail, this starts the Wizard
  • Enter Account name
  • Leave Organization Blank (unless you are a business)
  • Enter email address
  • Leave Reply address blank
  • Server info same as above

Personal Settings

If you would like to view or alter your personal account settings, visit our mailbox control centre https://mail.citywest.ca. You can log into this page by entering your email address and your password from your CityWest email.

Using this page you may:

  • Setup, modify, or delete your email accounts
  • Change your password to your email accounts

To Check Usage: go to My Account

  • Enter the Mac ID found on the label on the bottom of your modem
  • Enter 9 digit account number from your CityWest Statement

Accessing your Email remotely

Access your email through our online Webmail service. This service can be used when you are out of town or away from your computer. It has many of the same features as Outlook Express and is simple to use.

To use the service you will need access to the Internet. Open a browser, such as Internet Explorer or Netscape and type in the following at the address line:

If you email address is @citywest.ca, LOGIN HERE »

If your email address is @citytel.net, LOGIN HERE »

Or go to our website’s homepage and select Webmail.

Login using the username and password you provided CityWest when you installed service.