Takes messages for you at any time, whether you're away from your phone or already on your line.
With Voicemail service, you do not miss a call. When your phone is busy or you are away from your phone, calls are forwarded to your Voicemail
box where the caller can leave a message. The message is stored for you to retrieve at your convenience.
You can retrieve your messages at anytime from anywhere!
|VOICEMAIL FEATURES (Standard Voicemail)
|Personal greeting length
|Maximum number of messages
|Maximum message length
|Future delivery message delay (days)
|Ability to send messages to other users
|Number of contact groups
|Maximum number of contacts per group
|How long messages are saved in trash folder
|How long unread messages are stored
|How long are saved messages retained
|Maximum number of additional numbers
How to Access your Voicemail
You can access your voicemail direct from your CityWest phone or using any other phone.
→ Press *98 to access your voicemail directly from your CityWest phone.
→ Dial the voicemail access number set-up for your community to access your voicemail from your cellphone, or from any other telephone. Then you will need to enter the 10-digit phone number for the mailbox you wish to access.
Voicemail Access Numbers:
- Prince Rupert (fibre): 250-627-6245
- Terrace: 778-634-6245
- Kitimat: 778-631-6245
- Port Ed/Metlakatla: 778-629-6245
- Hazelton: 778-641-6245
- Smithers: 778-640-6245
- Houston: 778-642-6245
- Kitwanga: 672-644-6245
- Fraser Lake: 672-646-6245
- Lax Kw'alaams: 672-647-6245
- Vanderhoof: 672-645-6245
- Masset/Old Massett: 250-626-2534
How to set up your Voicemail for the first time:
First-time sign-in involves three steps: first you must create your PIN, then you must record your recorded name and finally you must choose a greeting to play
to callers before they leave a message. The greeting and recorded name are played each time a caller accesses your mailbox to leave a message.
→ Press * 98 or dial the voicemail access number for your community.
→ Listen to the recorded instructions and follow the Voicemail set-up prompts.
Note: You can end the set-up process at any time by hanging up the phone and you will be prompted to complete the remaining steps in the set-up process.
Create your PIN:
First, to secure your account, you must set up a new PIN. A prompt asks you to enter a new PIN, and explains the length of PIN allowed.
→ Enter a new PIN, pressing # when finished.
→ Confirm the new PIN by re-entering it and pressing #.
Note: If you wish to change your PIN Press *319. If you forget your PIN, please dial 611 for assistance.
Record your name:
Next, you are prompted to record your name. This is used for some system generated announcements, for example when greeting your callers or when you leave messages for others.
→ Record your name and press # when finished. An announcement plays your recording back to you.
→ Press 1 if you want to re-record it.
→ Press # if you want to keep it.
Note: If your recording is too long, you will be asked to re-record a shorter version.
Choose a greeting:
Once you have successfully recorded your name, you are prompted to select a greeting. This is the last step in setting up your Voicemail. You can use a number of different types of greetings.
→ Press 1 to record your own personal greeting.
→ Press 2 to use a system-generated greeting that announces your recorded name.
→ Press 3 to use a system-generated greeting that reads out your phone number.
→ Press 4 to use a system-generated greeting that neither announces your name nor reads out your phone number.
→ Press 1 to make a change.
→ Press # to save it and use it as your greeting.
Mailbox Main Menu:
The Main Menu is the starting point for using your Voicemail box. Press * 98 to enter, and you will be notified of the number of new, skipped and saved messages in your mailbox. The prompt choices are:
→ Press 1 to listen to your messages, if you have messages.
→ Press 2 to send a new message to another CityWest Home Phone subscriber.
→ Press 3 to work with your greetings.
→ Press 4 to change your mailbox settings.
→ Press 6 to manage any erased messages.
→ Press 7 to log in again as a different subscriber.
→ Press 0 to listen to helpful hints.
→ Press * to exit the Main Menu.
The Voicemail system notifies you when you have new messages. The choice of indicator depends on the type of telephone you use. When new messages arrive, you hear a stutter-tone upon lifting the phone receiver. If your phone has a message waiting light, the message light is lit as well. If you are away from your phone and want to know whether messages arrived, the Voicemail system will inform you upon entering your Voicemail box.
Listening to your messages:
Press * 98 to enter the Main Menu, then choose option 1. After each message has played, you have the choice of the following options. You can also select these options at any time during the playback of the message:
→ Press 1 to play the message again from the beginning.
→ Press 2 to save the message and go to the next message. This will store the message and mark it as a saved message.
→ Press 3 to erase the message.
→ Press 4 to reply to the message.
→ Press 5 to forward the message to another CityWest Home Phone subscriber.
→ Press 11 to return to the previous message.
→ Press # to leave the message as new and go to the next message.
→ Press 66 to hear details of the date and time of the message, and the caller’s name or number.
→ Press * to go back to the Main Menu.
Note The Voicemail box is entirely voice instruction driven. All activities performed within the mailbox are guided by introductory verbal instructions. When you are familiar with the mailbox menus, you can enter the menu choices immediately and bypass the verbal instructions.
Using the skip PIN feature:
The Voicemail system allows you to control whether your password (PIN) is required to access your mailbox through your home phone. Access from any other phone will always require your password.
→ Dial into your mailbox.
→ Press 4 to go to Mailbox Settings.
→ Press 3 from the Security Options menu to change whether or not you need to enter your PIN at login.
Note: This feature saves time, but significantly reduces the security of your account. It means that any person with access to your phone will be able to listen to your Voicemail messages, and to assume your identity when sending messages.
While navigating through the voicemail menus you can press the following common keys at any point. They behave in the same way whichever menu you are listening to.
→ Press 8 to pause all activity for 30 seconds, and then you return to the beginning of the section you are listening to. While the activity is paused, you can also press any key to return to the beginning of the section without having to wait for 30 seconds.
→ Press * to perform one of two functions, depending on what you are doing at the time. When recording a message or entering numbers, it cancels the current input, and you are prompted to enter the input again. Otherwise, it takes you back one step on the menu system.
→ Press # to perform one of two functions, depending on what you are doing at the time. When recording a message or entering numbers, # is used to indicate the end of your input. Otherwise, it is used to move forward to the next list of menu options. i.e. if you don’t wait for the attendant to finish talking, press # to skip to the list of menu options.
→ Press 0 on the main menu to hear more helpful hints about your CityWest Voicemail feature.