The Arlo Essential Outdoor Camera (2^nd Generation) is installed using Bluetooth technology.

You need the following before installation:

• 2.4Ghz Wi-Fi network
• Arlo Secure App 4.0
• Bluetooth enabled mobile device

To set up the Arlo Essential Outdoor Camera (2^nd Generation):

 

 

1. Launch the Arlo Secure App.
2. Tap Devices.
   Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
3. Tap .
4. Select Cameras > Essential Series > Essential Cameras 2^nd Generation.
5. The app will verify you have upgraded to the new Arlo Secure experience and have enabled Bluetooth. Make sure to give the Arlo Secure App permission to use Bluetooth.
   
6. Press and hold the Pairing Button for 3 seconds.
   
7. When the LED is flashing blue, tap Continue.
8. Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.
9. Select the Wi-Fi network that you want to use and tap Continue.
10. Enter your Password and tap Continue.
    Arlo will begin looking for your camera.
11. After the camera is found, name your Arlo camera and tap Continue.
12. Position your Arlo camera and tap Continue.

The Arlo Secure App uses Bluetooth on your mobile device to discover and install 2^nd Generation Arlo Essential Cameras and Arlo Video Doorbells.

 

iOS

To turn on Bluetooth on your iOS device:

1. Go to Settings > Bluetooth, and turn on Bluetooth.
2. To enable the Bluetooth permission on your iOS device:
3. Go to Settings > Privacy & Security, and tap Bluetooth.
4. Tap Arlo Secure to enable the Bluetooth permission.

Android

To turn on Bluetooth on your Android device:

1. Swipe down from the top of the screen.
2. Tap Bluetooth.
3. Note: In addition to Bluetooth, Android versions 8-11 require Location to be enabled.
4. To turn on Location on your Android device:
5. Swipe down from the top of the screen.
6. Tap Location.

To enable permissions on your Android device:

Note: Instructions may vary by device and Android version. Android versions 8-11 require the Location permission. Android versions 12 and 13 require the Nearby devices permission.

1. Go to Settings > Apps.
2. Tap Arlo Secure.
3. Tap Permissions.
4. Tap Location.
5. Tap Allow all the time.
6. Tap the back arrow.
7. Tap Nearby devices.
8. Tap Allow.

The Arlo Essential Indoor Camera (2^nd Generation) is installed using Bluetooth technology.

You need the following before installation:

• 2.4Ghz Wi-Fi network
• Arlo Secure App 4.0
• Bluetooth enabled mobile device

To set up the Arlo Essential Indoor Camera (2^nd Generation):

 

 

1. Launch the Arlo Secure App.
2. Tap Devices.
   Note: Make sure the correct Location where you want to add the device is selected. For more information, visit: How do I switch my Location in the Arlo Secure App?
3. Tap .
4. Select Cameras > Essential Series > Essential Cameras 2^nd Generation.
5. The app will verify you have upgraded to the new Arlo Secure experience and have enabled Bluetooth. Make sure to give the Arlo Secure App permission to use Bluetooth.
   
6. Press and hold the Pairing Button for 3 seconds.
   
7. When the LED is flashing blue, tap Continue.
8. Find a location to place the camera that is near an outlet and within range of your Wi-Fi network.
9. Select the Wi-Fi network that you want to use and tap Continue.
10. Enter your Password and tap Continue.
    Arlo will begin looking for your camera.
11. After the camera is found, name your Arlo camera and tap Continue.
12. Position your Arlo camera and tap Continue.

The Arlo Secure App uses Bluetooth on your mobile device to discover and install 2^nd Generation Arlo Essential Cameras and Arlo Video Doorbells.

 

iOS

To turn on Bluetooth on your iOS device:

1. Go to Settings > Bluetooth, and turn on Bluetooth.
2. To enable the Bluetooth permission on your iOS device:
3. Go to Settings > Privacy & Security, and tap Bluetooth.
4. Tap Arlo Secure to enable the Bluetooth permission.

Android

To turn on Bluetooth on your Android device:

1. Swipe down from the top of the screen.
2. Tap Bluetooth.
3. Note: In addition to Bluetooth, Android versions 8-11 require Location to be enabled.
4. To turn on Location on your Android device:
5. Swipe down from the top of the screen.
6. Tap Location.

To enable permissions on your Android device:

Note: Instructions may vary by device and Android version. Android versions 8-11 require the Location permission. Android versions 12 and 13 require the Nearby devices permission.

1. Go to Settings > Apps.
2. Tap Arlo Secure.
3. Tap Permissions.
4. Tap Location.
5. Tap Allow all the time.
6. Tap the back arrow.
7. Tap Nearby devices.
8. Tap Allow.

Connecting an Arlo camera directly to a Wi-Fi router you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure App.

Arlo Pro 5S can operate on 2.4 GHz or 5 GHz, but only after installation has been completed on the 2.4 GHz band. If the 2.4 GHz and 5 GHz Wi-Fi bands have the same SSID and password, the camera will connect to both networks during installation. If they are different, you can configure the network connection after installation. For more information, visit: How does the Arlo Pro 5S Camera use 5 GHz Wi-Fi networks?

Arlo Video Doorbells, Arlo Essential Series Cameras, Arlo Pro 4, Arlo Pro 5S, and Arlo Pro 3 Floodlight Camera, can connect directly to a 2.4 GHz Wi-Fi network.
 

Check for potential issues with your Wi-Fi network.

For more information, contact your ISP or visit: How do I use the Arlo Wi-Fi Troubleshooting Tool to diagnose issues with my network or installation?

 

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

• Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
• Your 5 GHz network name or SSID might have a 5 or 5G at the end.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.

 

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

1. Open the Settings app for your iOS device.
2. Tap Wi-Fi.
3. Tap the Wi-Fi switch to the on position.
   Note: Wi-Fi is enabled when the Wi-Fi button is green.
4. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the network.
   When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

1. Open the Settings app for your Android device.
2. Tap Connections.
3. Tap Wi-Fi.
4. To see available networks, tap the Wi-Fi switch to On.
5. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
6. If prompted, enter the password for the network.
   When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

Is your Arlo device connected to the correct Wi-Fi network?

• For help connecting with Wi-Fi, visit: How do I connect my Arlo device directly to a Wi-Fi router?
• For Arlo’s Wi-Fi network requirements, visit: What are the minimum requirements for installing and using my Arlo system?

• Is your router connected to the Internet?

  • Wi-Fi router:
  • If your router isn’t connected to the Internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.
  • If your router still does not connect to the Internet, contact your internet service provider (ISP).

    Is your Arlo device in range of your Wi-Fi router?

  • For a Wi-Fi router, check with your ISPfor its range.
  • To learn more about camera placement best practices, visit: Arlo Camera Placement Tips

    Is there Wi-Fi signal interference?

  • Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference.
  • If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
  • For help with adjusting Wi-Fi settings such as the channel for your router contact your internet service provider (ISP)..
  • We also recommend that you place your camera at least 10 feet (3 meters) from your router
  • Allow at least 6½ feet (2 meters) between each Arlo camera to prevent Wi-Fi signals between the devices from interfering with each other.

    Is your Arlo device receiving power?

  • If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).
  • The Arlo Secure app lets you know if your battery is low.
  • If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power.
  • We recommend you only use Arlo cable accessories that are compatible with your Arlo product.
  • Avoid using third-party charging cables.

    Turn your Arlo device off and on.

  • If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.
  • If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

    Is your camera too hot or too cold?

  • If your outdoor camera is too hot or cold, the Arlo Secure App displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.
  • For more information, visit: 
  • How do I keep my Arlo batteries charged in cold weather?
  • Are Arlo cameras weatherproof?

    Check Arlo service status.

  • Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.

    Perform a factory reset on your device.

  • If you tried all the above options, and the Arlo Secure App still shows that your device is offline, remove your device from the Arlo Secure app, factory reset the Arlo device, and reinstall it to your account.
  • For more information, visit: 
  • How do I remove a device from my Arlo account?
  • How to factory reset Arlo devices
  Note: If your camera will not connect to the Internet during setup, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router

• Try opening your router settings and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
• Contact your Internet Service Provider (ISP) and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

• Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
• For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
• For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.

• Ensure that you entered the correct SSID and password in the Arlo Secure App during the setup process.
  Note: The SSID is case-sensitive. Ensure that it is EXACTLY correct when you enter it in the Arlo Secure App.
• Ensure that your mobile device is NOT connected to a VPN.
• Ensure that auto-join settings are turned off on your mobile device.
• Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are turned off on your mobile device.
  Wi-Fi Assist and Adaptive Wi-Fi features use cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.

• To turn off Wi-Fi Assist on iOS, visit: https://support.apple.com/en-ca/HT205296

• Visit <ISP insert information>to speak with an expert.

Connecting an Arlo camera directly to a Wi-Fi router you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure App.

Arlo Pro 5S can operate on 2.4 GHz or 5 GHz, but only after installation has been completed on the 2.4 GHz band. If the 2.4 GHz and 5 GHz Wi-Fi bands have the same SSID and password, the camera will connect to both networks during installation. If they are different, you can configure the network connection after installation. For more information, visit: How does the Arlo Pro 5S Camera use 5 GHz Wi-Fi networks?

Arlo Video Doorbells, Arlo Essential Series Cameras, Arlo Pro 4, Arlo Pro 5S, and Arlo Pro 3 Floodlight Camera, can connect directly to a 2.4 GHz Wi-Fi network.
 

Check for potential issues with your Wi-Fi network.

For more information, contact your ISP or visit: How do I use the Arlo Wi-Fi Troubleshooting Tool to diagnose issues with my network or installation?

 

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

• Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
• Your 5 GHz network name or SSID might have a 5 or 5G at the end.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.

 

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

1. Open the Settings app for your iOS device.
2. Tap Wi-Fi.
3. Tap the Wi-Fi switch to the on position.
   Note: Wi-Fi is enabled when the Wi-Fi button is green.
4. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
5. If prompted, enter the password for the network.
   When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

1. Open the Settings app for your Android device.
2. Tap Connections.
3. Tap Wi-Fi.
4. To see available networks, tap the Wi-Fi switch to On.
5. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
6. If prompted, enter the password for the network.
   When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

CityWest owns all equipment. This means we provide and maintain all your security equipment for you! You'll never have to worry about the cost of buying it, keeping it updated, or paying for repairs. When your contract ends, simply return the equipment to us. Easy, worry-free, and always up to date.

Modes and Rules let you tell your Arlo system what to do in different situations. Each Mode uses one or more Rules to control your Arlo system.

For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you with push notifications.

 

Arlo Modes

Arlo Modes give you control over how your cameras respond to motion or sound. Modes allow your Arlo cameras to respond how you set them based on a set of scenarios – Home, Away, and Standby.

Arlo has three Modes:

 

 

 Arm Away

• Detection that is on when you are not at home.
• This represents the highest level of security.
• You will want to have all cameras and devices active with most motion triggers, as this Mode is for when you are not at home.
• When a camera is added to your Arlo account, a Rule will be added to the Arm Away Mode.

   

   Arm Home

• Detection is on when you are at home and has reduced monitoring.
• This represents an intermediate level of security.
• Your devices will be active depending on the triggers set when you are at home.

   

   Standby

• Lowest level of detection.
• At any time, you can adjust the trigger-based detection level of your choice.

Each Mode is fully customizable based on the level of detection selected.  Set one Mode in which some motion sensors and cameras are active while others are not.

For more information, visit: YouTube: How to setup Custom Modes for my Arlo security devices

   To select an Arlo Mode:

1. Launch the Arlo Secure App or log in to my.arlo.com.
2. Tap or click Dashboard.

Tap or click Arm Away, Arm Home, or Standby

For each Mode, users set the Rules for your devices. First, select an available device for the Rule. Use devices to trigger other devices; for example, set motion on a Video Doorbell, to trigger a different camera to record an alternate view.

When

• The trigger can be Motion Detection, Audio Detection, or both depending on the device.
• If you subscribe to Arlo Secure you can also select Person, Package, Animal, Vehicle, or Other Motion for Advanced Motion Detection.
• For more information, visit: What are Arlo Smart Notifications and how do I set them up? - Arlo Secure 4.0

  Then

• Under Then, select Record Video, Take Snapshot, Activate Siren, Sounds, Strobe Light, or Send Notification. Options vary by device.
• Add an Action to further customize your Rule or cross-trigger other Arlo devices to perform actions such as Turn On a Light or Customize Device.
• Each device that responds to motion or sound can record video, take a snapshot, or do nothing.
• Set the video to record until the activity stops, or  set a manual length of the video recording from a minimum of ten seconds to a maximum of 120 seconds.
• If the camera includes an integrated siren you can turn on a siren in response to a trigger.

  Notifications

• When a trigger is detected, Arlo can send push notifications, email alerts, or both.
• Send email alerts to friends, family members, pet sitters, or anyone who might need to respond when a camera is triggered.
• For more information on setting up text notifications, visit: How can I receive text notifications from my Arlo system instead of email notifications?

To edit Rules:

1. Launch the Arlo Secure App.
2. Tap Routines.
3. Tap Arm Away, Arm Home, or Standby.
4. Tap the Arlo device to edit.
5. Edit the Rules and tap Back.

Automate your devices to set the Arlo system to automatically change from Arm Home or Standby to Arm Away Mode for device activation and increased security.

For more information, visit: YouTube: How to setup Automations for my Arlo security devices

Available In Arlo Automations:

Add Schedule

• Create a custom schedule to manage the Arlo system.
• For example, create one Schedule Automation for 9AM to set thesystem to Arm Away, and create another Schedule Automation for 6PM to set the system to Arm Home or Standby.
• For more information, visit: How do I add a Schedule Automation to my Arlo system?
• Create Scheduled Automations match up with your local Sunrise or Sunset time.
• For more information, visit: How does the Sunrise/Sunset feature work for my Scheduled Automation on my Arlo System?

  Add Arrive/Leave

• Create an arrive or leave automation to manage your Arlo system.
• For example, when someone arrives at your location automatically set the Mode to Standby.
• For more information, visit: What are Arrive/Leave Automations and how do I set it up for my Arlo system?

The Arlo Secure App allows you to set up Arrive/Leave Automations. This is a virtual fence that helps to discover when someone arrives or leaves your home. You can use the Arrive/Leave Automation to set the Mode on your system to Arm Away, Arm Home, or Standby.

 

To create Arrive/Leave Automations:

1. Launch the Arlo Secure App.
2. Tap Routines.
3. Tap Automations.
4. Tap .
5. Tap Add Arrive/Leave.
   Note: You can create an Arrive/Leave event to manage your devices based on when you approach or exit your home. For example when Anyone Arrives, you can automatically set the mode to Standby.
6. Tap Anyone Arrives.
   Note: Anyone Arrives is the default setting for a new rule. If desired, select specific people by tapping on Specific People Arrive, then tap on the users to add or remove them from the automation. You can also select Everyone Leaves or Specific People Leave. For more information, visit: How do I add friends on my Arlo Secure App? - Arlo Secure 4.0
7. Tap Save.
8. Tap Add Action to choose actions for your Arlo system or devices when people leave or arrive.
9. Follow the in-app instructions to complete the various action steps.

For more information, visit: YouTube: How to setup Arrive/Leave settings for my Arlo security devices

 

Location services permissions are required to be enabled on your mobile device for the Arrive/Leave Automations to work properly:

For Android devices:

By default, your Android device enables the overall location service, though you need to grant permission to each app you install. If location services have been turned off for your Android device, you can switch it back on with a few taps.

• In Location settings, ensure Location is set to On, and Improve Accuracy is enabled for Wi-Fi Scanning and Bluetooth Scanning.
• In the Android Settings for Apps, ensure the Arlo Secure App has the Location Permission set to Allow all the time.

  For iOS devices:

  If location services have been disabled for your iOS device, you can turn it back on with a few taps.

• Go to your device Settings.
• Scroll down and tap Arlo Secure.
• Ensure Location access is set to Always and Precise Location is set to On.

For both Android and iOS devices:

Ensure Wi-Fi is enabled. Enabling Wi-Fi on your mobile device improves location accuracy, even if you are not connected to a Wi-Fi network.

An Activity Zone focuses motion detection on a specific area within your camera’s field of view. When your Arlo camera detects motion, it determines whether the motion occurred within the Activity Zone(s) that you created. If motion is detected within an Activity Zone, the Arlo Secure App notifies you, and the recording is uploaded to your video feed.

How do Activity Zones affect video recording?

When Activity Zones are configured, and motion is detected by your camera, the camera will begin recording video. The video is analyzed to determine if the activity is within the frame of the Activity Zones. If Smart filters are enabled, the video will also be analyzed to determine what filters are applicable. Videos that are within the Activity Zones and pass the filters will be saved in your Feed, and a notification will be sent, depending on your Modes and Rules setup. Videos with motion outside of the Activity Zone, or filtered by Smart filters are not saved, and no notification is sent.

Note: If Local Storage is in use, all videos will be saved regardless of whether the activity is in the zone or not.

 

If you are subscribed to an Arlo Secure plan, you can use Activity Zones with the following cameras:

• Arlo Ultra series
• Arlo Video Doorbells
• Arlo Pro 5S
• Arlo Pro 4
• Arlo Pro 3
• Arlo Pro 3 Floodlight Camera
• Arlo Pro 2
• Arlo Essential series

 

 

Set up Activity Zones:

Depending on your camera model, you can create up to three or five Activity Zones per camera, with four or eight anchor points to determine the size and shape of the zone.

Note: If you are creating an Activity Zone for a camera that is compatible with Auto Zoom and Tracking, ensure that Auto Zoom and Tracking is turned off. Activity Zones can be impacted when Auto Zoom and Tracking is enabled. For more information, visit: What is Auto Zoom and Tracking and how do I use it? - Arlo Secure 4.0

 

1. Launch the Arlo Secure App.
2. Tap Devices.
3. Tap your device.
4. Tap .
5. Tap Activity Zones.
6. Tap .
7. To resize the Activity Zone, tap and hold each anchor point and then drag the points of the zone to the desired size and shape.
8. To reposition the Activity Zone, tap and hold inside the Activity Zone and then drag the zone to reposition it.
9. To customize the Activity Zone name, tap the pencil/edit icon, type the desired name, and tap Done.

With Arlo devices, choose to receive email alerts and push notifications when motion or sound is detected. Choose to send email alerts to someone else or to multiple people.

To edit the notifications associated with your Arlo device, you must edit the modes and rules for that camera. For more information about modes and rules, visit: About Arlo Routines, Modes, Rules, and Automations

 

To set up email alerts or push notifications:

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Routines.
3. Tap or click Arm Away, Arm Home, or Standby.
4. Tap or click Add a Rule if your device is not displayed under Rules. If your device is listed, skip to step 7.
5. Choose an available device for the rule.
6. Tap or click Save.
7. Select the device listed under Rules.
8. Tap or click the switch for Motion Detection or Audio Detection if they are not already enabled. Other Arlo devices may have different options such as Smoke Alarm, Access Opened, Sensor Motion, Water Leak, etc.
9. Tap or click Send Notification to select what type of notification to receive.
10. Tap or click the Notify Everyone switch under Push Notification or the Enable Action switch under Email.
    Note: If desired, add additional email addresses in the Add an Email field.
11. Tap or click Save.