If you are not getting a dial tone on your phone, follow these steps:

1. Confirm there is power going to your Gigacenter by looking at the “Power” light. If it is lit, go to step 2. If it is not lit, plug it in and try it again.
2. Ensure the phone cable is securely connected both in the phone and in the Gigacenter in the “Phone 1” port.
3. Try using a different phone to see if it works. If it does, then the problem is the original phone.
4. If you have a cordless phone, ensure the main unit is plugged in properly into the Gigacenter, and into a working power outlet. Try unplugging it and plugging it back in again. Also, try placing a handset into the base unit to make sure it is charged.

If you are still unable to get a dial tone, please call us at 1-800-442-8664 or email citywest@cwct.ca

Your phone should be plugged into the “Phone 1” port on the back of your Gigacenter. If you have another phone you would like to plug in, you will only be able to access “Phone 2” if you subscribe to an additional landline service.

If there is no power to your Gigacenter, follow these steps:

1. Check all power connections. Ensure the power cord is plugged in firmly at both ends.
2. If the Gigacenter is plugged into a power bar, make sure the power bar is turned on.
3. If the outlet is controlled by a wall switch, ensure it is turned to the ‘On’ position.
4. Check the power outlet by plugging in another device (such as a lamp.)

If you are not getting a dial tone on your phone, follow these steps:

1. Confirm there is power going to the EMTA (the box connected to your phone) by looking at the “Power” light. If it is lit, go to step 2. If it is not lit, plug it in and try it again.
2. Ensure the phone cable is securely connected both in the phone and in the EMTA.
3. Try using a different phone to see if it works. If it does, then the problem is the original phone.
4. Confirm the “Tel 1” and “Tel 2” lights are lit up. If they are lit up and you still do not have dial tone, reset the EMTA using the “Reset” button at the back of the box. Use a pen and push gently on the button. As soon as the LED lights on the front go off, release the button. The reset process should take less than 10 minutes.

If you are still unable to get a dial tone, please call us at 1-800-442-8664.

If there is no power to your EMTA, follow these steps:

1. Check all power connections. Ensure the power cord is plugged in firmly at both ends.
2. If the EMTA is plugged into a power bar, make sure the power bar is turned on.
3. If the outlet is controlled by a wall switch, ensure it is turned to the ‘On’ position.
4. Check the power outlet by plugging in another device (such as a lamp).